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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri">I see exactly the same issue in ovirt-engine-4.0.6.2-1<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri">Please note the issue produces no logs in /var/log/ovirt-engine/*log<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:Calibri"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:Calibri;color:black">From: </span>
</b><span style="font-family:Calibri;color:black"><users-bounces@ovirt.org> on behalf of "Maton, Brett" <matonb@ltresources.co.uk><br>
<b>Date: </b>Tuesday 6 December 2016 at 16:42<br>
<b>To: </b>Alexander Wels <awels@redhat.com><br>
<b>Cc: </b>Ovirt Users <users@ovirt.org><br>
<b>Subject: </b>Re: [ovirt-users] web-ui issues<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Ok thanks.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"> I've restarted the ui a few times today, still nothing ( at all ) in ui.log<o:p></o:p></p>
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<p class="MsoNormal"> The errors do look like 'iffy' queries, no errors in PostgreSQL logs though.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On 6 December 2016 at 13:28, Alexander Wels <<a href="mailto:awels@redhat.com" target="_blank">awels@redhat.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">
<p class="MsoNormal">On Monday, December 5, 2016 8:49:20 PM EST Maton, Brett wrote:<br>
> Sure here you go:<br>
><br>
> [image: Inline images 1]<br>
> Close the dialogs and the dashboard fades in, Virtual Machines tab doesn't<br>
> (or I get fed up of closing dialogs before it does)<br>
><br>
> [image: Inline images 2]<br>
><br>
<br>
Interesting, those aren't actually UI failures, those appear to be failures<br>
from backend requests. As in, get me some data, and the query fails for some<br>
reason, there should be something in the engine log. Let me dig up the ones<br>
you posted again and take a closer look.<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
> On 5 December 2016 at 20:11, Alexander Wels <<a href="mailto:awels@redhat.com">awels@redhat.com</a>> wrote:<br>
> > On Monday, December 5, 2016 7:11:52 PM EST Maton, Brett wrote:<br>
> > > Yup those are the logs from the hosted engine,<br>
> > ><br>
> > > ui.log is still empty, all very very odd...<br>
> ><br>
> > Can you send me a screenshot of what you are seeing? As it makes no sense<br>
> > that<br>
> > the UI.log is empty, since the exception handler tries to write to the<br>
> > backend<br>
> > UI log.<br>
> ><br>
> > > On 5 December 2016 at 18:12, Alexander Wels <<a href="mailto:awels@redhat.com">awels@redhat.com</a>> wrote:<br>
> > > > On Monday, December 5, 2016 5:41:59 PM EST Maton, Brett wrote:<br>
> > > > > Logs are here<br>
> > > > > <<a href="https://www.sendtransfer.com/download.php?id=" target="_blank">https://www.sendtransfer.com/download.php?id=</a><br>
> > > ><br>
> > > > 7a4ccbeab673dfda8aa0c38676063b<br>
> > > ><br>
> > > > > 7a&email=11138><br>
> > > ><br>
> > > > Are you sure those are the correct logs? The UI.log is empty and the<br>
> ><br>
> > other<br>
> ><br>
> > > > logs don't have much of anything in them.<br>
> > > ><br>
> > > > > On 5 December 2016 at 16:57, Alexander Wels <<a href="mailto:awels@redhat.com">awels@redhat.com</a>><br>
> ><br>
> > wrote:<br>
> > > > > > On Monday, December 5, 2016 4:55:19 PM EST Maton, Brett wrote:<br>
> > > > > > > Hi,<br>
> > > > > > ><br>
> > > > > > > I tried restarting the browser and clearing the cache but I<br>
> ><br>
> > still<br>
> ><br>
> > > > have<br>
> > > ><br>
> > > > > > > the same problem.<br>
> > > > > > ><br>
> > > > > > > Symbol maps it is then....<br>
> > > > > ><br>
> > > > > > To install the symbol maps do the following on the ENGINE:<br>
> > > > > ><br>
> > > > > > 1. yum install ovirt-engine-webadmin-portal-debuginfo<br>
> > > > > > 2. restart engine<br>
> > > > > > 3. Reproduce the problem.<br>
> > > > > > 4. Send me the UI.log from the engine machine.<br>
> > > > > ><br>
> > > > > > > On 5 December 2016 at 16:00, Alexander Wels <<a href="mailto:awels@redhat.com">awels@redhat.com</a>><br>
> > > ><br>
> > > > wrote:<br>
> > > > > > > > On Sunday, December 4, 2016 5:57:50 PM EST Maton, Brett wrote:<br>
> > > > > > > > > Hi Oved,<br>
> > > > > > > > ><br>
> > > > > > > > > I've upload the logs here<br>
> > > > > > > > ><br>
> > > > > > > > > <<a href="https://www.sendtransfer.com/download.php?id=" target="_blank">https://www.sendtransfer.com/download.php?id=</a><br>
> > > > > > > ><br>
> > > > > > > > bd24f303b23c2cd393676f0da5c323<br>
> > > > > > > ><br>
> > > > > > > > > d8&email=10263><br>
> > > > > > > > ><br>
> > > > > > > > > On 4 December 2016 at 12:25, Oved Ourfali <<br>
> ><br>
> > <a href="mailto:oourfali@redhat.com">oourfali@redhat.com</a>><br>
> ><br>
> > > > > > wrote:<br>
> > > > > > > > > > Please attach complete logs.<br>
> > > > > > > > > > Engine, server and ui logs.<br>
> > > > > > > > > ><br>
> > > > > > > > > > Thanks,<br>
> > > > > > > > > > Oved<br>
> > > > > > > > > ><br>
> > > > > > > > > > On Dec 4, 2016 13:45, "Maton, Brett" <<br>
> ><br>
> > <a href="mailto:matonb@ltresources.co.uk">matonb@ltresources.co.uk</a><br>
> ><br>
> > > > > > wrote:<br>
> > > > > > > > > >> Since I upgraded to 4.0.6-3 I've been having problems<br>
> > > > > > > > > >> with<br>
> > > ><br>
> > > > the UI<br>
> > > ><br>
> > > > > > > > > >> When I login the dash board presents a bunch of Operation<br>
> > > > > > > > > >> Canceled<br>
> > > > > > > > > >> dialogs,<br>
> > > > > > > > > >><br>
> > > > > > > > > >><br>
> > > > > > > > > >> ! Operation canceled<br>
> > > > > > > > > >><br>
> > > > > > > > > >> Error while executing query: null<br>
> > > > > > > > > >><br>
> > > > > > > > > >><br>
> > > > > > > > > >><br>
> > > > > > > > > >> ! Operation canceled<br>
> > > > > > > > > >><br>
> > > > > > > > > >> Error while executing action: A Request to the Server<br>
> ><br>
> > failed:<br>
> > > > > > > > > >> java.lang.reflect.InvocationTargetException<br>
> > > > > > > > > >><br>
> > > > > > > > > >><br>
> > > > > > > > > >> The only error I see in engine.log is<br>
> > > > > > > > > >><br>
> > > > > > > > > >> 2016-12-04 11:34:07,945 INFO<br>
> ><br>
> > [org.ovirt.engine.docs.utils.s<br>
> ><br>
> > > > > > > > > >> ervlet.ContextSensitiveHelpMappingServlet] (default<br>
> ><br>
> > task-1)<br>
> ><br>
> > > > []<br>
> > > ><br>
> > > > > > > > > >> Context-sensitive help is not installed. Manual directory<br>
> > > ><br>
> > > > doesn't<br>
> > > ><br>
> > > > > > > > exist:<br>
> > > > > > > > > >> /usr/share/ovirt-engine/manual<br>
> > > > > > > > > >><br>
> > > > > > > > > >> Eventually after closing the error dialogs the dash board<br>
> ><br>
> > is<br>
> ><br>
> > > > > > > > displayed.<br>
> > > > > > > ><br>
> > > > > > > > > >> Most of the UI tabs then work normally, however 'Virtual<br>
> > > > > > > > > >> Machines'<br>
> > > > > > > > > >> tab<br>
> > > > > > > > > >> doesn't display any information, just the progress 'dots'<br>
> ><br>
> > on<br>
> ><br>
> > > > the<br>
> > > ><br>
> > > > > > > > > >> first<br>
> > > > > > > > > >> line, it then cycles through the null query error<br>
> > > > > > > > > >> dialogs.<br>
> > > > > > > > > >><br>
> > > > > > > > > >> This error also appeared in the log while I was writing<br>
> ><br>
> > this:<br>
> > > > > > > > > >> 2016-12-04 11:40:09,276 INFO<br>
> > > > > > > > > >> [org.ovirt.engine.core.bll.EngineBackupAwarenessManager]<br>
> > > > > > > > > >> (DefaultQuartzScheduler5) [7b442cfe] Backup check<br>
> > > > > > > > > >> started.<br>
> > > > > > > > > >> 2016-12-04 11:40:09,278 INFO<br>
> > > > > > > > > >> [org.ovirt.engine.core.bll.EngineBackupAwarenessManager]<br>
> > > > > > > > > >> (DefaultQuartzScheduler5) [7b442cfe] Backup check<br>
> ><br>
> > completed.<br>
> ><br>
> > > > > > > > > >> 2016-12-04 11:40:09,772 INFO<br>
> > > > > > > > > >> [org.ovirt.engine.core.bll.storage.ovfstore.<br>
> ><br>
> > OvfDataUpdater]<br>
> ><br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [2701e060] Attempting to update<br>
> > > > > > > ><br>
> > > > > > > > VMs/Templates<br>
> > > > > > > ><br>
> > > > > > > > > >> Ovf. 2016-12-04 11:40:09,774 INFO<br>
> > > ><br>
> > > > [org.ovirt.engine.core.bll.sto<br>
> > > ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Before acquiring and<br>
> > > > > > > > > >> wait<br>
> > > > > ><br>
> > > > > > lock<br>
> > > > > ><br>
> > > > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-<br>
> > > > > > > ><br>
> > > > > > > > 0000000001e5=<OVF_U<br>
> > > > > > > ><br>
> > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',<br>
> > > ><br>
> > > > sharedLocks='null'}'<br>
> > > ><br>
> > > > > > > > > >> 2016-12-04 11:40:09,774 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Lock-wait acquired<br>
> > > > > > > > > >> to<br>
> > > ><br>
> > > > object<br>
> > > ><br>
> > > > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-<br>
> > > > > > > ><br>
> > > > > > > > 0000000001e5=<OVF_U<br>
> > > > > > > ><br>
> > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',<br>
> > > ><br>
> > > > sharedLocks='null'}'<br>
> > > ><br>
> > > > > > > > > >> 2016-12-04 11:40:09,775 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Running command:<br>
> > > > > > > > > >> ProcessOvfUpdateForStoragePoolCommand internal: true.<br>
> > > ><br>
> > > > Entities<br>
> > > ><br>
> > > > > > > > affected<br>
> > > > > > > ><br>
> > > > > > > > > >> : ID: 57fc8739-0039-00c7-0322-0000000001e5 Type:<br>
> > StoragePool<br>
> ><br>
> > > > > > > > > >> 2016-12-04 11:40:09,781 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to update<br>
> ><br>
> > VM<br>
> ><br>
> > > > OVFs<br>
> > > ><br>
> > > > > > in<br>
> > > > > ><br>
> > > > > > > > Data<br>
> > > > > > > ><br>
> > > > > > > > > >> Center 'Default'<br>
> > > > > > > > > >> 2016-12-04 11:40:09,788 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully updated<br>
> ><br>
> > VM<br>
> ><br>
> > > > OVFs<br>
> > > ><br>
> > > > > > in<br>
> > > > > ><br>
> > > > > > > > Data<br>
> > > > > > > ><br>
> > > > > > > > > >> Center 'Default'<br>
> > > > > > > > > >> 2016-12-04 11:40:09,789 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to update<br>
> > > > > > > > > >> template<br>
> > > > > > > ><br>
> > > > > > > > OVFs<br>
> > > > > > > ><br>
> > > > > > > > > >> in<br>
> > > > > > > > > >> Data Center 'Default'<br>
> > > > > > > > > >> 2016-12-04 11:40:09,790 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully updated<br>
> > > > > ><br>
> > > > > > templates<br>
> > > > > ><br>
> > > > > > > > OVFs<br>
> > > > > > > ><br>
> > > > > > > > > >> in<br>
> > > > > > > > > >> Data Center 'Default'<br>
> > > > > > > > > >> 2016-12-04 11:40:09,790 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to remove<br>
> > > > > > > > > >> unneeded<br>
> > > > > > > > > >> template/vm OVFs in Data Center 'Default'<br>
> > > > > > > > > >> 2016-12-04 11:40:09,793 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully removed<br>
> > > > > > > > > >> unneeded<br>
> > > > > > > > > >> template/vm OVFs in Data Center 'Default'<br>
> > > > > > > > > >> 2016-12-04 11:40:09,793 INFO<br>
> ><br>
> > [org.ovirt.engine.core.bll.sto<br>
> ><br>
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]<br>
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Lock freed to object<br>
> > > > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-<br>
> > > > > > > ><br>
> > > > > > > > 0000000001e5=<OVF_U<br>
> > > > > > > ><br>
> > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',<br>
> > > ><br>
> > > > sharedLocks='null'}'<br>
> > > ><br>
> > > > > > > > > >> If I restart the ovirt-engine process, the UI works for a<br>
> > > ><br>
> > > > while<br>
> > > ><br>
> > > > > > > > > >> before<br>
> > > > > > > > > >> the Operation Canceled dialogs start appearing again.<br>
> > > > > > > > > >><br>
> > > > > > > > > >> Any suggestions ?<br>
> > > > > > > ><br>
> > > > > > > > Looking at your logs, the UI permutation running in your<br>
> ><br>
> > browser<br>
> ><br>
> > > > > > doesn't<br>
> > > > > ><br>
> > > > > > > > match<br>
> > > > > > > > any on the server. Simply reloading your browser should fix<br>
> > > > > > > > the<br>
> > > > > ><br>
> > > > > > problem. I<br>
> > > > > ><br>
> > > > > > > > do<br>
> > > > > > > > see a bunch of exceptions in your UI log, but unfortunately no<br>
> > > > > ><br>
> > > > > > symbolMaps<br>
> > > > > ><br>
> > > > > > > > are<br>
> > > > > > > > installed. We can work on installing those if simply reloading<br>
> > > ><br>
> > > > doesn't<br>
> > > ><br>
> > > > > > > > solve<br>
> > > > > > > > your problem.<br>
> > > > > > > ><br>
> > > > > > > > > >> _______________________________________________<br>
> > > > > > > > > >> Users mailing list<br>
> > > > > > > > > >> <a href="mailto:Users@ovirt.org">Users@ovirt.org</a><br>
> > > > > > > > > >> <a href="http://lists.ovirt.org/mailman/listinfo/users" target="_blank">
http://lists.ovirt.org/mailman/listinfo/users</a><br>
<br>
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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