<div dir="ltr"><div><div><div>It seems that the main issue here is that the graphics device is missing from the engine db. <br>This causes the generated ovf to not contain a graphics device which in turn makes the vm.conf not have it, and so the console is not available. <br><br></div><div>So what we need to understand now is what caused the graphics device to disappear and a way to return it. <br><br></div><div>Did anything out of the regular update flow happened with the vm?<br></div><br></div><div><br></div>Thanks, <br></div>Jenny <br></div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Apr 25, 2017 at 12:38 AM, Gianluca Cecchi <span dir="ltr"><<a href="mailto:gianluca.cecchi@gmail.com" target="_blank">gianluca.cecchi@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_extra"><div class="gmail_quote"><span class="">On Mon, Apr 24, 2017 at 7:01 PM, Sharon Gratch <span dir="ltr"><<a href="mailto:sgratch@redhat.com" target="_blank">sgratch@redhat.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div style="font-family:comic sans ms,sans-serif">Hi,<br><br></div><div class="gmail_extra"><br><div class="gmail_quote"><span class="m_-6551457261064363849gmail-">On Mon, Apr 24, 2017 at 6:06 PM, Gianluca Cecchi <span dir="ltr"><<a href="mailto:gianluca.cecchi@gmail.com" target="_blank">gianluca.cecchi@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><br><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Apr 24, 2017 at 12:57 PM, Evgenia Tokar <span dir="ltr"><<a href="mailto:etokar@redhat.com" target="_blank">etokar@redhat.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div><div><br>Thanks. <br></div><br>1. In the UI under vm devices tab do you have an entry for graphical device (type=spice)? <br></div></div></blockquote><div><br></div><div>It doesn't seem so...</div><div>Se the whole content:</div><div><a href="https://drive.google.com/file/d/0BwoPbcrMv8mvblV3dDlMelVFS1U/view?usp=sharing" target="_blank">https://drive.google.com/file/<wbr>d/0BwoPbcrMv8mvblV3dDlMelVFS1U<wbr>/view?usp=sharing</a></div><div><br></div></div></div></div></blockquote></span><div><br><div>According to the vm devices list you sent here, there is also no entry for for the video device (device with type=qxl), although according to one of your previous mails, the vm "general" sub tab shows "Video Type: qxl".<br></div></div></div></div></div></blockquote><div><br></div></span><div>I confirm that. But please note that in the same general sub tab the "Graphics Protocol" appears as "None", while normally it should contain "SPICE".<br></div><div>I resend the link of the general sub tab screenshot:<br><a href="https://drive.google.com/file/d/0BwoPbcrMv8mvUURobHhKb0kxemM/view?usp=sharing" target="_blank">https://drive.google.com/file/<wbr>d/0BwoPbcrMv8mvUURobHhKb0kxemM<wbr>/view?usp=sharing</a><br><br><br> <br></div><span class=""><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_extra"><div class="gmail_quote"><div><div><br>1. Can you please check the vm console configuration to see if headless mode is off, just to make sure? (in ui - edit the vm and check the console tab to see if the "Headless mode" is not checked). <br></div><div><br>(*) headless mode is a new feature added to 4.1<br></div></div></div></div></div></blockquote><div><br></div></span><div>I confirm headless is not checked.<br></div><div>See here (you see underneath also the general sub tab):<br><a href="https://drive.google.com/file/d/0BwoPbcrMv8mvQVhzaGFHSmoxaGc/view?usp=sharing" target="_blank">https://drive.google.com/file/<wbr>d/<wbr>0BwoPbcrMv8mvQVhzaGFHSmoxaGc/<wbr>view?usp=sharing</a><br><br><br> </div><span class=""><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_extra"><div class="gmail_quote"><div><div></div><div><br>2. what values are assigned in vm console tab for "Video Type" and "Graphics protocol" fields?<br></div></div></div></div></div></blockquote><div><br></div></span><div>From the above screenshot you see that they are "QXL" and "SPICE"<br> <br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_extra"><div class="gmail_quote"><div><div><br></div><div>Thanks,<br></div><div>Sharon<br></div><div><br></div></div></div><br></div></div></blockquote><div><br></div><div>You are welcome.<br></div><div>I have another environment with single server and she, with similar update history and now at 4.1.1.6-1 level, where I had not the problem, but in that environment the engine was configured as "VNC" and "Cirrus" so it was not the same. <br></div></div><br></div></div>
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