I have copied the engine.log file below:

2017-01-05 16:35:00,820 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler6) [] Domain 'f04c189e-c3a8-414d-822a-5846488773b3:iso-win10host' report isn't an actual report
2017-01-05 16:35:00,821 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler6) [] Domain '2f039ab5-6f76-4461-bb19-5a0272ce5520:vmdata-hostwin10' report isn't an actual report
2017-01-05 16:35:15,942 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler8) [47ff0909] Domain 'f04c189e-c3a8-414d-822a-5846488773b3:iso-win10host' report isn't an actual report
2017-01-05 16:35:15,942 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler8) [47ff0909] Domain '2f039ab5-6f76-4461-bb19-5a0272ce5520:vmdata-hostwin10' report isn't an actual report
2017-01-05 16:35:31,758 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler10) [] Domain 'f04c189e-c3a8-414d-822a-5846488773b3:iso-win10host' report isn't an actual report
2017-01-05 16:35:31,759 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler10) [] Domain '2f039ab5-6f76-4461-bb19-5a0272ce5520:vmdata-hostwin10' report isn't an actual report
2017-01-05 16:35:46,938 INFO  [org.ovirt.engine.extension.aaa.jdbc.core.Tasks] (default task-90) [] (house keeping) deleting failed logins prior to 2016-12-29 11:05:46Z.
2017-01-05 16:35:46,947 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler5) [] Domain 'f04c189e-c3a8-414d-822a-5846488773b3:iso-win10host' report isn't an actual report
2017-01-05 16:35:46,947 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler5) [] Domain '2f039ab5-6f76-4461-bb19-5a0272ce5520:vmdata-hostwin10' report isn't an actual report
2017-01-05 16:35:47,022 INFO  [org.ovirt.engine.extension.aaa.jdbc.core.Tasks] (default task-90) [] (house keeping) deleting failed logins prior to 2016-12-29 11:05:47Z.
2017-01-05 16:35:49,315 INFO  [org.ovirt.engine.core.sso.utils.AuthenticationUtils] (default task-90) [] User user1@internal successfully logged in with scopes: ovirt-app-admin ovirt-app-api ovirt-app-portal ovirt-ext=auth:sequence-priority=~ ovirt-ext=revoke:revoke-all ovirt-ext=token-info:authz-search ovirt-ext=token-info:public-authz-search ovirt-ext=token-info:validate ovirt-ext=token:password-access
2017-01-05 16:35:49,561 INFO  [org.ovirt.engine.core.bll.aaa.CreateUserSessionCommand] (default task-92) [5dc1a4fc] Running command: CreateUserSessionCommand internal: false.
2017-01-05 16:35:50,937 INFO  [org.ovirt.engine.docs.utils.servlet.ContextSensitiveHelpMappingServlet] (default task-101) [] Context-sensitive help is not installed. Manual directory doesn't exist: /usr/share/ovirt-engine/manual
2017-01-05 16:35:54,302 INFO  [org.ovirt.engine.core.bll.VmLogonCommand] (default task-121) [29e83352] Running command: VmLogonCommand internal: false. Entities affected :  ID: 99b499b1-86a6-4e98-bdb1-5344933e2599 Type: VMAction group CONNECT_TO_VM with role type USER
2017-01-05 16:35:54,354 INFO  [org.ovirt.engine.core.vdsbroker.vdsbroker.VmLogonVDSCommand] (default task-121) [29e83352] START, VmLogonVDSCommand(HostName = win10-host, VmLogonVDSCommandParameters:{runAsync='true', hostId='118d80be-a7e0-48fe-a740-107153076090', vmId='99b499b1-86a6-4e98-bdb1-5344933e2599', domain='internal-authz', password='***', userName='user1@internal-authz'}), log id: 24f3041c
2017-01-05 16:35:55,360 ERROR [org.ovirt.engine.core.vdsbroker.vdsbroker.VmLogonVDSCommand] (default task-121) [29e83352] Failed in 'VmLogonVDS' method
2017-01-05 16:35:55,368 ERROR [org.ovirt.engine.core.dal.dbbroker.auditloghandling.AuditLogDirector] (default task-121) [29e83352] Correlation ID: null, Call Stack: null, Custom Event ID: -1, Message: VDSM win10-host command failed: Guest agent non-responsive
2017-01-05 16:35:55,368 INFO  [org.ovirt.engine.core.vdsbroker.vdsbroker.VmLogonVDSCommand] (default task-121) [29e83352] Command 'org.ovirt.engine.core.vdsbroker.vdsbroker.VmLogonVDSCommand' return value 'StatusOnlyReturnForXmlRpc [status=StatusForXmlRpc [code=19, message=Guest agent non-responsive]]'
2017-01-05 16:35:55,368 INFO  [org.ovirt.engine.core.vdsbroker.vdsbroker.VmLogonVDSCommand] (default task-121) [29e83352] HostName = win10-host
2017-01-05 16:35:55,368 ERROR [org.ovirt.engine.core.vdsbroker.vdsbroker.VmLogonVDSCommand] (default task-121) [29e83352] Command 'VmLogonVDSCommand(HostName = win10-host, VmLogonVDSCommandParameters:{runAsync='true', hostId='118d80be-a7e0-48fe-a740-107153076090', vmId='99b499b1-86a6-4e98-bdb1-5344933e2599', domain='internal-authz', password='***', userName='user1@internal-authz'})' execution failed: VDSGenericException: VDSErrorException: Failed to VmLogonVDS, error = Guest agent non-responsive, code = 19
2017-01-05 16:35:55,368 INFO  [org.ovirt.engine.core.vdsbroker.vdsbroker.VmLogonVDSCommand] (default task-121) [29e83352] FINISH, VmLogonVDSCommand, log id: 24f3041c
2017-01-05 16:35:55,369 ERROR [org.ovirt.engine.core.bll.VmLogonCommand] (default task-121) [29e83352] Unable to execute VmLogon with message EngineException: org.ovirt.engine.core.vdsbroker.vdsbroker.VDSErrorException: VDSGenericException: VDSErrorException: Failed to VmLogonVDS, error = Guest agent non-responsive, code = 19 (Failed with error nonresp and code 19)
2017-01-05 16:35:55,376 ERROR [org.ovirt.engine.core.bll.VmLogonCommand] (default task-121) [29e83352] Transaction rolled-back for command 'org.ovirt.engine.core.bll.VmLogonCommand'.
2017-01-05 16:36:02,070 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler3) [] Domain 'f04c189e-c3a8-414d-822a-5846488773b3:iso-win10host' report isn't an actual report
2017-01-05 16:36:02,070 WARN  [org.ovirt.engine.core.vdsbroker.irsbroker.IrsProxyData] (DefaultQuartzScheduler3) [] Domain '2f039ab5-6f76-4461-bb19-5a0272ce5520:vmdata-hostwin10' report isn't an actual report

The log from server.log file is as follows:

2017-01-05 16:35:51,813 WARNING [com.google.gwt.rpc.server.WebModePayloadSink] (default task-106) Skipped sending the field org.ovirt.engine.core.common.migration.MigrationPolicy.config because it's unused in the client. It should either be changed to transient or removed.
2017-01-05 16:35:51,814 WARNING [com.google.gwt.rpc.server.WebModePayloadSink] (default task-106) Skipped sending the field org.ovirt.engine.core.common.migration.ConvergenceConfig.convergenceItems because it's unused in the client. It should either be changed to transient or removed.
2017-01-05 16:35:51,814 WARNING [com.google.gwt.rpc.server.WebModePayloadSink] (default task-106) Skipped sending the field org.ovirt.engine.core.common.migration.ConvergenceConfig.initialItems because it's unused in the client. It should either be changed to transient or removed.
2017-01-05 16:35:51,814 WARNING [com.google.gwt.rpc.server.WebModePayloadSink] (default task-106) Skipped sending the field org.ovirt.engine.core.common.migration.ConvergenceConfig.lastItems because it's unused in the client. It should either be changed to transient or removed.
2017-01-05 16:35:51,815 WARNING [com.google.gwt.rpc.server.WebModePayloadSink] (default task-106) Skipped sending the field org.ovirt.engine.core.common.migration.ConvergenceItemWithStallingLimit.convergenceItem because it's unused in the client. It should either be changed to transient or removed.
2017-01-05 16:35:51,815 WARNING [com.google.gwt.rpc.server.WebModePayloadSink] (default task-106) Skipped sending the field org.ovirt.engine.core.common.migration.ConvergenceItem.params because it's unused in the client. It should either be changed to transient or removed.
2017-01-05 16:35:55,403 WARNING [com.google.gwt.rpc.server.WebModePayloadSink] (default task-121) Skipped sending the field org.ovirt.engine.core.common.errors.EngineFault.privateDetails because it's unused in the client. It should either be changed to transient or removed.
2017-01-05 16:35:55,404 WARNING [com.google.gwt.rpc.server.WebModePayloadSink] (default task-121) Skipped sending the field org.ovirt.engine.core.common.errors.EngineFault.privateSessionID because it's unused in the client. It should either be changed to transient or removed.

Thank You

Shalabh Goel



On Wed, Jan 4, 2017 at 9:56 PM, Alexander Wels <awels@redhat.com> wrote:
On Wednesday, January 4, 2017 5:25:56 PM EST Shalabh Goel wrote:
> Hi,
>
> I have created two VMs on a node. Then I created a user and gave permission
> to the user for both as UserRole from the web console. Now when I login as
> the user to the user portal, I can see both the VMs. But when I click
> connect or double-click on a particular VM, I get an error message "Error
> while executing action VmLogon: Internal Engine Error".
>

Can you provide us with the engine logs. The engine is giving an internal
server error which is bad and shouldn't happen, but obviously it did and its
highly likely there is a stack trace in the logs that will give us some idea
what is going on.

> The ovirt engine and node version is 4.0.
>
> Please help
>
> Thank You
>
> Shalabh Goel