Cheers Alex,

  The bug is a PITA, but at least an engine restart makes the UI usable if only for awhile.

  Looking forward to the next 4.0.6 release :)

On 7 December 2016 at 15:36, Alexander Wels <awels@redhat.com> wrote:
On Tuesday, December 6, 2016 1:42:33 PM EST Maton, Brett wrote:
> Ok thanks.
>
>   I've restarted the ui a few times today, still nothing ( at all ) in
> ui.log
>
>   The errors do look like 'iffy' queries, no errors in PostgreSQL logs
> though.
>

Hi Brett,

Some my wonderful team mates worked out the problem [1], apparently it is a
bug in 4.0.6-3 that should be fixed in the next release.

[1] https://bugzilla.redhat.com/show_bug.cgi?id=1402401

> On 6 December 2016 at 13:28, Alexander Wels <awels@redhat.com> wrote:
> > On Monday, December 5, 2016 8:49:20 PM EST Maton, Brett wrote:
> > > Sure here you go:
> > >
> > > [image: Inline images 1]
> > > Close the dialogs and the dashboard fades in, Virtual Machines tab
> >
> > doesn't
> >
> > > (or I get fed up of closing dialogs before it does)
> > >
> > > [image: Inline images 2]
> >
> > Interesting, those aren't actually UI failures, those appear to be
> > failures
> > from backend requests. As in, get me some data, and the query fails for
> > some
> > reason, there should be something in the engine log. Let me dig up the
> > ones
> > you posted again and take a closer look.
> >
> > > On 5 December 2016 at 20:11, Alexander Wels <awels@redhat.com> wrote:
> > > > On Monday, December 5, 2016 7:11:52 PM EST Maton, Brett wrote:
> > > > > Yup those are the logs from the hosted engine,
> > > > >
> > > > >   ui.log is still empty, all very very odd...
> > > >
> > > > Can you send me a screenshot of what you are seeing? As it makes no
> >
> > sense
> >
> > > > that
> > > > the UI.log is empty, since the exception handler tries to write to the
> > > > backend
> > > > UI log.
> > > >
> > > > > On 5 December 2016 at 18:12, Alexander Wels <awels@redhat.com>
> >
> > wrote:
> > > > > > On Monday, December 5, 2016 5:41:59 PM EST Maton, Brett wrote:
> > > > > > > Logs are here
> > > > > > > <https://www.sendtransfer.com/download.php?id=
> > > > > >
> > > > > > 7a4ccbeab673dfda8aa0c38676063b
> > > > > >
> > > > > > > 7a&email=11138>
> > > > > >
> > > > > > Are you sure those are the correct logs? The UI.log is empty and
> >
> > the
> >
> > > > other
> > > >
> > > > > > logs don't have much of anything in them.
> > > > > >
> > > > > > > On 5 December 2016 at 16:57, Alexander Wels <awels@redhat.com>
> > > >
> > > > wrote:
> > > > > > > > On Monday, December 5, 2016 4:55:19 PM EST Maton, Brett wrote:
> > > > > > > > > Hi,
> > > > > > > > >
> > > > > > > > >   I tried restarting the browser and clearing the cache but
> > > > > > > > >   I
> > > >
> > > > still
> > > >
> > > > > > have
> > > > > >
> > > > > > > > > the same problem.
> > > > > > > > >
> > > > > > > > >   Symbol maps it is then....
> > > > > > > >
> > > > > > > > To install the symbol maps do the following on the ENGINE:
> > > > > > > >
> > > > > > > > 1. yum install ovirt-engine-webadmin-portal-debuginfo
> > > > > > > > 2. restart engine
> > > > > > > > 3. Reproduce the problem.
> > > > > > > > 4. Send me the UI.log from the engine machine.
> > > > > > > >
> > > > > > > > > On 5 December 2016 at 16:00, Alexander Wels <
> >
> > awels@redhat.com>
> >
> > > > > > wrote:
> > > > > > > > > > On Sunday, December 4, 2016 5:57:50 PM EST Maton, Brett
> >
> > wrote:
> > > > > > > > > > > Hi Oved,
> > > > > > > > > > >
> > > > > > > > > > >   I've upload the logs here
> > > > > > > > > > >
> > > > > > > > > > > <https://www.sendtransfer.com/download.php?id=
> > > > > > > > > >
> > > > > > > > > > bd24f303b23c2cd393676f0da5c323
> > > > > > > > > >
> > > > > > > > > > > d8&email=10263>
> > > > > > > > > > >
> > > > > > > > > > > On 4 December 2016 at 12:25, Oved Ourfali <
> > > >
> > > > oourfali@redhat.com>
> > > >
> > > > > > > > wrote:
> > > > > > > > > > > > Please attach complete logs.
> > > > > > > > > > > > Engine, server and ui logs.
> > > > > > > > > > > >
> > > > > > > > > > > > Thanks,
> > > > > > > > > > > > Oved
> > > > > > > > > > > >
> > > > > > > > > > > > On Dec 4, 2016 13:45, "Maton, Brett" <
> > > >
> > > > matonb@ltresources.co.uk
> > > >
> > > > > > > > wrote:
> > > > > > > > > > > >> Since I upgraded to 4.0.6-3 I've been having problems
> > > > > > > > > > > >> with
> > > > > >
> > > > > > the UI
> > > > > >
> > > > > > > > > > > >> When I login the dash board presents a bunch of
> >
> > Operation
> >
> > > > > > > > > > > >> Canceled
> > > > > > > > > > > >> dialogs,
> > > > > > > > > > > >>
> > > > > > > > > > > >>
> > > > > > > > > > > >> ! Operation canceled
> > > > > > > > > > > >>
> > > > > > > > > > > >> Error while executing query: null
> > > > > > > > > > > >>
> > > > > > > > > > > >>
> > > > > > > > > > > >>
> > > > > > > > > > > >> ! Operation canceled
> > > > > > > > > > > >>
> > > > > > > > > > > >> Error while executing action: A Request to the Server
> > > >
> > > > failed:
> > > > > > > > > > > >> java.lang.reflect.InvocationTargetException
> > > > > > > > > > > >>
> > > > > > > > > > > >>
> > > > > > > > > > > >> The only error I see in engine.log is
> > > > > > > > > > > >>
> > > > > > > > > > > >> 2016-12-04 11:34:07,945 INFO
> > > >
> > > > [org.ovirt.engine.docs.utils.s
> > > >
> > > > > > > > > > > >> ervlet.ContextSensitiveHelpMappingServlet] (default
> > > >
> > > > task-1)
> > > >
> > > > > > []
> > > > > >
> > > > > > > > > > > >> Context-sensitive help is not installed. Manual
> >
> > directory
> >
> > > > > > doesn't
> > > > > >
> > > > > > > > > > exist:
> > > > > > > > > > > >> /usr/share/ovirt-engine/manual
> > > > > > > > > > > >>
> > > > > > > > > > > >> Eventually after closing the error dialogs the dash
> >
> > board
> >
> > > > is
> > > >
> > > > > > > > > > displayed.
> > > > > > > > > >
> > > > > > > > > > > >> Most of the UI tabs then work normally, however
> >
> > 'Virtual
> >
> > > > > > > > > > > >> Machines'
> > > > > > > > > > > >> tab
> > > > > > > > > > > >> doesn't display any information, just the progress
> >
> > 'dots'
> >
> > > > on
> > > >
> > > > > > the
> > > > > >
> > > > > > > > > > > >> first
> > > > > > > > > > > >> line, it then cycles through the null query error
> > > > > > > > > > > >> dialogs.
> > > > > > > > > > > >>
> > > > > > > > > > > >> This error also appeared in the log while I was
> >
> > writing
> >
> > > > this:
> > > > > > > > > > > >> 2016-12-04 11:40:09,276 INFO
> > > > > > > > > > > >> [org.ovirt.engine.core.bll.
> >
> > EngineBackupAwarenessManager]
> >
> > > > > > > > > > > >> (DefaultQuartzScheduler5) [7b442cfe] Backup check
> > > > > > > > > > > >> started.
> > > > > > > > > > > >> 2016-12-04 11:40:09,278 INFO
> > > > > > > > > > > >> [org.ovirt.engine.core.bll.
> >
> > EngineBackupAwarenessManager]
> >
> > > > > > > > > > > >> (DefaultQuartzScheduler5) [7b442cfe] Backup check
> > > >
> > > > completed.
> > > >
> > > > > > > > > > > >> 2016-12-04 11:40:09,772 INFO
> > > > > > > > > > > >> [org.ovirt.engine.core.bll.storage.ovfstore.
> > > >
> > > > OvfDataUpdater]
> > > >
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [2701e060] Attempting to
> >
> > update
> >
> > > > > > > > > > VMs/Templates
> > > > > > > > > >
> > > > > > > > > > > >> Ovf. 2016-12-04 11:40:09,774 INFO
> > > > > >
> > > > > > [org.ovirt.engine.core.bll.sto
> > > > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Before acquiring
> >
> > and
> >
> > > > > > > > > > > >> wait
> > > > > > > >
> > > > > > > > lock
> > > > > > > >
> > > > > > > > > > > >> 'EngineLock:{exclusiveLocks='[
> >
> > 57fc8739-0039-00c7-0322-
> >
> > > > > > > > > > 0000000001e5=<OVF_U
> > > > > > > > > >
> > > > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > > > > >
> > > > > > sharedLocks='null'}'
> > > > > >
> > > > > > > > > > > >> 2016-12-04 11:40:09,774 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Lock-wait
> >
> > acquired
> >
> > > > > > > > > > > >> to
> > > > > >
> > > > > > object
> > > > > >
> > > > > > > > > > > >> 'EngineLock:{exclusiveLocks='[
> >
> > 57fc8739-0039-00c7-0322-
> >
> > > > > > > > > > 0000000001e5=<OVF_U
> > > > > > > > > >
> > > > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > > > > >
> > > > > > sharedLocks='null'}'
> > > > > >
> > > > > > > > > > > >> 2016-12-04 11:40:09,775 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Running command:
> > > > > > > > > > > >> ProcessOvfUpdateForStoragePoolCommand internal: true.
> > > > > >
> > > > > > Entities
> > > > > >
> > > > > > > > > > affected
> > > > > > > > > >
> > > > > > > > > > > >> :  ID: 57fc8739-0039-00c7-0322-0000000001e5 Type:
> > > > StoragePool
> > > >
> > > > > > > > > > > >> 2016-12-04 11:40:09,781 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to
> >
> > update
> >
> > > > VM
> > > >
> > > > > > OVFs
> > > > > >
> > > > > > > > in
> > > > > > > >
> > > > > > > > > > Data
> > > > > > > > > >
> > > > > > > > > > > >> Center 'Default'
> > > > > > > > > > > >> 2016-12-04 11:40:09,788 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully
> >
> > updated
> >
> > > > VM
> > > >
> > > > > > OVFs
> > > > > >
> > > > > > > > in
> > > > > > > >
> > > > > > > > > > Data
> > > > > > > > > >
> > > > > > > > > > > >> Center 'Default'
> > > > > > > > > > > >> 2016-12-04 11:40:09,789 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to
> >
> > update
> >
> > > > > > > > > > > >> template
> > > > > > > > > >
> > > > > > > > > > OVFs
> > > > > > > > > >
> > > > > > > > > > > >> in
> > > > > > > > > > > >> Data Center 'Default'
> > > > > > > > > > > >> 2016-12-04 11:40:09,790 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully
> >
> > updated
> >
> > > > > > > > templates
> > > > > > > >
> > > > > > > > > > OVFs
> > > > > > > > > >
> > > > > > > > > > > >> in
> > > > > > > > > > > >> Data Center 'Default'
> > > > > > > > > > > >> 2016-12-04 11:40:09,790 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to
> >
> > remove
> >
> > > > > > > > > > > >> unneeded
> > > > > > > > > > > >> template/vm OVFs in Data Center 'Default'
> > > > > > > > > > > >> 2016-12-04 11:40:09,793 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully
> >
> > removed
> >
> > > > > > > > > > > >> unneeded
> > > > > > > > > > > >> template/vm OVFs in Data Center 'Default'
> > > > > > > > > > > >> 2016-12-04 11:40:09,793 INFO
> > > >
> > > > [org.ovirt.engine.core.bll.sto
> > > >
> > > > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Lock freed to
> >
> > object
> >
> > > > > > > > > > > >> 'EngineLock:{exclusiveLocks='[
> >
> > 57fc8739-0039-00c7-0322-
> >
> > > > > > > > > > 0000000001e5=<OVF_U
> > > > > > > > > >
> > > > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > > > > >
> > > > > > sharedLocks='null'}'
> > > > > >
> > > > > > > > > > > >> If I restart the ovirt-engine process, the UI works
> >
> > for a
> >
> > > > > > while
> > > > > >
> > > > > > > > > > > >> before
> > > > > > > > > > > >> the Operation Canceled dialogs start appearing again.
> > > > > > > > > > > >>
> > > > > > > > > > > >> Any suggestions ?
> > > > > > > > > >
> > > > > > > > > > Looking at your logs, the UI permutation running in your
> > > >
> > > > browser
> > > >
> > > > > > > > doesn't
> > > > > > > >
> > > > > > > > > > match
> > > > > > > > > > any on the server. Simply reloading your browser should
> > > > > > > > > > fix
> > > > > > > > > > the
> > > > > > > >
> > > > > > > > problem. I
> > > > > > > >
> > > > > > > > > > do
> > > > > > > > > > see a bunch of exceptions in your UI log, but
> >
> > unfortunately no
> >
> > > > > > > > symbolMaps
> > > > > > > >
> > > > > > > > > > are
> > > > > > > > > > installed. We can work on installing those if simply
> >
> > reloading
> >
> > > > > > doesn't
> > > > > >
> > > > > > > > > > solve
> > > > > > > > > > your problem.
> > > > > > > > > >
> > > > > > > > > > > >> _______________________________________________
> > > > > > > > > > > >> Users mailing list
> > > > > > > > > > > >> Users@ovirt.org
> > > > > > > > > > > >> http://lists.ovirt.org/mailman/listinfo/users