I don't think the status is reported via the agent but vdsm on the host.

Try restarting the engine service.

use vdsm-client  on the host to see if the VM running and shut it down if needed.

https://www.ovirt.org/develop/developer-guide/vdsm/vdsm-client.html

on the host restart vdsmd ( you may want to migrate other VMs first)

systemctl restart vdsmd

If this doesn't work alter the database

Regards,
                Paul S.

From: Jayme <jaymef@gmail.com>
Sent: 16 April 2020 19:07
To: eevans@digitaldatatechs.com <eevans@digitaldatatechs.com>
Cc: kim.kargaard@noroff.no <kim.kargaard@noroff.no>; users <users@ovirt.org>
Subject: [ovirt-users] Re: VM's in status unknown
 

Caution External Mail: Do not click any links or open any attachments unless you trust the sender and know that the content is safe.

Do you have the guest agent installed on the VMs?

On Thu, Apr 16, 2020 at 2:55 PM <eevans@digitaldatatechs.com> wrote:
Are you getting any errors in the engine log or /var/log/libvirt/qemu/<vm_name>.log?
I have Windows 10 and haven't experienced that. You can't shut it down in the UI? Even after you try to shut it down inside Windows?
I will assume you have the latest guest tools installed.

Eric Evans
Digital Data Services LLC.
304.660.9080


-----Original Message-----
From: kim.kargaard@noroff.no <kim.kargaard@noroff.no>
Sent: Thursday, April 16, 2020 8:23 AM
To: users@ovirt.org
Subject: [ovirt-users] VM's in status unknown

Hi,

We have a few Windows 10 VM's running on our ovirt 4.3, where when you shutdown the VM from within Windows, that VM does not shut down but gets a status of unknown in ovirt and one cannot do anything to the machines within the web gui. This seems to specfically be related to that Windows 10 template that we have created. Any ideas? Also, any ideas on how one can shut these machines down?

Thanks

Kim
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