That sounds like a bug of some sort. Please open an issue at https://github.com/oVirt/ovirt-web-ui/issues and we'll look into it. Is your VM definitely running (i.e. not suspended) when users first try to connect? I ask because [https://github.com/oVirt/ovirt-web-ui/issues/516] was reported already for that.

Please attach:

1. engine.log from your engine that shows any messages that occur when this happens

2. screenshots of VM Portal showing the error

3. browser console log from VM Portal while this is happening (feel free to scrub host names and such) - F12 > Console

Best wishes,

Greg

On Tue, Dec 18, 2018 at 8:31 AM <mustafa.taha.mu95@gmail.com> wrote:

the version of my engine is 4.2.6
note : the console run after i shutdown -> run the VM
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GREG SHEREMETA

SENIOR SOFTWARE ENGINEER - TEAM LEAD - RHV UX

Red Hat NA

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