I'd prefer to avoid direct manage of the rdbms...

As it happened on Friday, after running again the command

PGPASSWORD=... /usr/share/ovirt-engine/setup/dbutils/unlock_entity.sh -t all -u engine

now the gui after some time shows no active task

but the vm still shows as locked and in the event pane I only have the message

Snapshot '13-11-2017-16-30-Danilo' creation for VM 'apex' was initiated by user1@internal-authz.

but no message about its correct completion

This is my disks' subtab situation for the vm, where it seems all ok:

https://drive.google.com/file/d/1tF3VdA8gzMVvtn2x4HTKOmltRmUR7cTG/view?usp=sharing

And this the snapshots' subtab where it seems all ok:

https://drive.google.com/file/d/1qbEhdS6eOZL-f8y5xCnuc_4_HsYM4mAa/view?usp=sharing

But the VM has the lock symbol in side of itself.

Any guidance appreciated, both to solve the problem and to understand if the snapshot is consistent, as a user should to changes to the VM with a chance to have to come back

Gianluca