Thanks, command outputs attached.

Note that there are currently no transfers showing in the GUI.

On Jul 25, 2018, at 7:03 AM, Daniel Erez <derez@redhat.com> wrote:

Hi Randi,

To understand if it's indeed the same issue, can you please attach the output of:

- select * from image_transfers;

- select * from command_entities;

Every image_transfer record should have a correlated command_entity.

If it's missing from entities then you probably hit a similar issue.

In that case, you can change the image_transfers phase value to 4 ('Pause'),

and for cleanup, cancel the transfer manually (e.g. from webadmin -> disks -> cancel).

On Wed, Jul 25, 2018 at 3:54 AM Randy Bender <randobendo@gmail.com> wrote:

We've just updated our hosted engine to 4.2.4.

When trying to place one of the hosts in maintenance mode, we get the error in the subject line.  I've found the following that looks to be the issue we are hitting: 

https://bugzilla.redhat.com/show_bug.cgi?id=1586126

I've looked in the engine database with the following command and results:

engine=# select disk_id from image_transfers ;

               disk_id

--------------------------------------

 52966b71-2d01-4a16-9830-65a888717656

 c72d64b7-93c9-485b-b031-29c785c5bf9a

(2 rows)

Full details on these records show that they are indeed old - there are no transfers actually in progress.

Can anyone confirm the correct way to remedy this?  The bug report notes changing the phase on the record in question.  Before I try that, I'd like confirmation if anyone else has seen this issue and resolved it.

And if this is the resolution, can you describe the exact psql commands to achieve this?

Thanks

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