On Wed, May 31, 2017 at 4:18 PM, Sandro Bonazzola <sbonazzo@redhat.com> wrote:
The hosted engine fails to start due to:

Traceback (most recent call last):
  File "/usr/share/vdsm/virt/vm.py", line 714, in _startUnderlyingVm
    self._run()
  File "/usr/share/vdsm/virt/vm.py", line 2026, in _run
    self._connection.createXML(domxml, flags),
  File "/usr/lib/python2.7/site-packages/vdsm/libvirtconnection.py", line 123, in wrapper
    ret = f(*args, **kwargs)
  File "/usr/lib/python2.7/site-packages/vdsm/utils.py", line 917, in wrapper
    return func(inst, *args, **kwargs)
  File "/usr/lib64/python2.7/site-packages/libvirt.py", line 3782, in createXML
    if ret is None:raise libvirtError('virDomainCreateXML() failed', conn=self)
libvirtError: Cannot get interface MTU on 'None': No such device

The Hosted Engine VM has been configured with:
                <interface address="None" type="bridge">
                        <mac address="00:1a:4a:16:01:75"/>
                        <model type="virtio"/>
                        <source bridge="storage"/>
                        <link state="up"/>
                </interface>



also:
                <interface address="None" type="bridge">
                        <mac address="00:16:3e:21:57:02"/>
                        <model type="virtio"/>
                        <source bridge="None"/>
                        <link state="up"/>
                </interface>


 
Not sure how you got there.
Can you share steps you did before having this issue?


On Wed, May 31, 2017 at 4:04 PM, Rizwan Qureshi <rqureshi@connexin.co.uk> wrote:

Hi Sandro,

PFA the sos report and vdsm logs.

 

From: Sandro Bonazzola [mailto:sbonazzo@redhat.com]
Sent: Wednesday, May 31, 2017 11:04 AM
To: Rizwan Qureshi <rqureshi@connexin.co.uk>; Martin Sivak <msivak@redhat.com>
Cc: Michal Skrivanek <mskrivan@redhat.com>; users@ovirt.org


Subject: Re: [ovirt-users] Engine Down Score is 0

 

 

 

On Wed, May 31, 2017 at 11:10 AM, Rizwan Qureshi <rqureshi@connexin.co.uk> wrote:

Hi Sandro,

Thanks for your response.

 

We have tried that already but the VM shuts down after the –vm-start executes.

 

Also, apologies for wrong information bfore. We have 3 dedicated hosts not 1.

 

Please see below the output of –vm-status command:

 

 

Can you please share sos report or at least vdsm logs from the hosts?

Need to understand what happened to the vm.

 

 

 

--== Host 1 status ==--

 

Status up-to-date                  : True

Hostname                           : vmhost1.le1.uk.cxn-network.net

Host ID                            : 1

Engine status                      : {"reason": "bad vm status", "health": "bad", "vm": "down", "detail": "down"}

Score                              : 0

stopped                            : False

Local maintenance                  : False

crc32                              : 37a4ce89

Host timestamp                     : 76387

Extra metadata (valid at timestamp):

        metadata_parse_version=1

        metadata_feature_version=1

        timestamp=76387 (Wed May 31 10:04:47 2017)

        host-id=1

        score=0

        maintenance=False

        state=EngineUnexpectedlyDown

        stopped=False

        timeout=Thu Jan  1 22:17:00 1970

 

 

--== Host 2 status ==--

 

Status up-to-date                  : True

Hostname                           : vmhost2.le1.uk.cxn-network.net

Host ID                            : 2

Engine status                      : {"reason": "bad vm status", "health": "bad", "vm": "down", "detail": "down"}

Score                              : 0

stopped                            : False

Local maintenance                  : False

crc32                              : 937b5542

Host timestamp                     : 76069

Extra metadata (valid at timestamp):

        metadata_parse_version=1

        metadata_feature_version=1

        timestamp=76069 (Wed May 31 10:04:51 2017)

        host-id=2

        score=0

        maintenance=False

        state=EngineUnexpectedlyDown

        stopped=False

        timeout=Thu Jan  1 22:17:49 1970

 

 

--== Host 3 status ==--

 

Status up-to-date                  : True

Hostname                           : vmhost3.le1.uk.cxn-network.net

Host ID                            : 3

Engine status                      : {"reason": "bad vm status", "health": "bad", "vm": "down", "detail": "down"}

Score                              : 0

stopped                            : False

Local maintenance                  : False

crc32                              : 8ffac898

Host timestamp                     : 76212

Extra metadata (valid at timestamp):

        metadata_parse_version=1

        metadata_feature_version=1

        timestamp=76212 (Wed May 31 10:04:55 2017)

        host-id=3

        score=0

        maintenance=False

        state=EngineUnexpectedlyDown

        stopped=False

        timeout=Thu Jan  1 22:16:58 1970

 

From: Sandro Bonazzola [mailto:sbonazzo@redhat.com]
Sent: Wednesday, May 31, 2017 7:52 AM
To: Rizwan Qureshi <rqureshi@connexin.co.uk>; Michal Skrivanek <mskrivan@redhat.com>
Cc: users@ovirt.org
Subject: Re: [ovirt-users] Engine Down Score is 0

 

 

 

On Tue, May 30, 2017 at 6:32 PM, Rizwan Qureshi <rqureshi@connexin.co.uk> wrote:

Hello Ovirt Users,

I am new to ovirt.

 

Hi, welcome ot oVirt community!

 

 

Just trying to fix the issue with the engine which seems to be down and hence all our VMs which we are very much dependent upon are not working.

 

Other VMs shouldn't be affected by an unavailability of the engine, they should keep going if already started.

 

 

Tried googling the log snippet but to no avail. Hoping to get some help from you guys.

 

I am completely blank and don’t know whats wrong with it.

 

We have 3 Dell servers. One for Engine and the other two for nodes. Please see the log snippet from the engine server agent.log. Please let me know if more information is needed to debug the issue.

 

So you have only 1 host dedicated to running hosted engine?

 

 

 

MainThread::INFO::2017-05-30 17:21:51,649::hosted_engine::612::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(_initialize_vdsm) Initializing VDSM

MainThread::INFO::2017-05-30 17:21:53,820::hosted_engine::639::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(_initialize_storage_images) Connecting the storage

MainThread::INFO::2017-05-30 17:21:53,821::storage_server::219::ovirt_hosted_engine_ha.lib.storage_server.StorageServer::(connect_storage_server) Connecting storage server

MainThread::INFO::2017-05-30 17:21:58,134::storage_server::226::ovirt_hosted_engine_ha.lib.storage_server.StorageServer::(connect_storage_server) Connecting storage server

MainThread::INFO::2017-05-30 17:21:58,142::storage_server::233::ovirt_hosted_engine_ha.lib.storage_server.StorageServer::(connect_storage_server) Refreshing the storage domain

MainThread::INFO::2017-05-30 17:21:58,258::hosted_engine::666::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(_initialize_storage_images) Preparing images

MainThread::INFO::2017-05-30 17:21:58,258::image::126::ovirt_hosted_engine_ha.lib.image.Image::(prepare_images) Preparing images

MainThread::INFO::2017-05-30 17:22:00,637::hosted_engine::669::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(_initialize_storage_images) Reloading vm.conf from the shared storage domain

MainThread::INFO::2017-05-30 17:22:00,638::config::206::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine.config::(refresh_local_conf_file) Trying to get a fresher copy of vm configuration from the OVF_STORE

MainThread::INFO::2017-05-30 17:22:02,838::ovf_store::103::ovirt_hosted_engine_ha.lib.ovf.ovf_store.OVFStore::(scan) Found OVF_STORE: imgUUID:f4d55192-a2c8-4c2b-8e6c-46a49c30967c, volUUID:0ae2c43f-5883-4354-a33f-e68e21ae3733

MainThread::INFO::2017-05-30 17:22:02,977::ovf_store::103::ovirt_hosted_engine_ha.lib.ovf.ovf_store.OVFStore::(scan) Found OVF_STORE: imgUUID:4ef3bd37-e48d-44a8-b906-5353de1a32cc, volUUID:d63b9f36-c5f1-4ddc-9d4a-e01f22023e73

MainThread::INFO::2017-05-30 17:22:03,032::ovf_store::112::ovirt_hosted_engine_ha.lib.ovf.ovf_store.OVFStore::(getEngineVMOVF) Extracting Engine VM OVF from the OVF_STORE

MainThread::INFO::2017-05-30 17:22:03,033::ovf_store::119::ovirt_hosted_engine_ha.lib.ovf.ovf_store.OVFStore::(getEngineVMOVF) OVF_STORE volume path: /rhev/data-center/mnt/nas1.le1.uk.cxn-network.net:_oVirt/4f9e46d7-594e-473c-b0c5-1770c5773a2e/images/4ef3bd37-e48d-44a8-b906-5353de1a32cc/d63b9f36-c5f1-4ddc-9d4a-e01f22023e73

MainThread::INFO::2017-05-30 17:22:03,044::config::226::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine.config::(refresh_local_conf_file) Found an OVF for HE VM, trying to convert

MainThread::INFO::2017-05-30 17:22:03,046::config::231::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine.config::(refresh_local_conf_file) Got vm.conf from OVF_STORE

MainThread::INFO::2017-05-30 17:22:03,082::states::672::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(score) Score is 0 due to unexpected vm shutdown at Tue May 30 17:18:38 2017

MainThread::INFO::2017-05-30 17:22:03,082::hosted_engine::461::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(start_monitoring) Current state EngineUnexpectedlyDown (score: 0)

MainThread::INFO::2017-05-30 17:22:03,082::hosted_engine::466::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(start_monitoring) Best remote host vmhost2.le1.uk.cxn-network.net (id: 2, score: 0)

MainThread::INFO::2017-05-30 17:22:13,135::hosted_engine::612::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(_initialize_vdsm) Initializing VDSM

MainThread::INFO::2017-05-30 17:22:15,305::hosted_engine::639::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(_initialize_storage_images) Connecting the storage

MainThread::INFO::2017-05-30 17:22:15,306::storage_server::219::ovirt_hosted_engine_ha.lib.storage_server.StorageServer::(connect_storage_server) Connecting storage server

MainThread::INFO::2017-05-30 17:22:19,618::storage_server::226::ovirt_hosted_engine_ha.lib.storage_server.StorageServer::(connect_storage_server) Connecting storage server

MainThread::INFO::2017-05-30 17:22:19,626::storage_server::233::ovirt_hosted_engine_ha.lib.storage_server.StorageServer::(connect_storage_server) Refreshing the storage domain

MainThread::INFO::2017-05-30 17:22:19,742::hosted_engine::666::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(_initialize_storage_images) Preparing images

MainThread::INFO::2017-05-30 17:22:19,742::image::126::ovirt_hosted_engine_ha.lib.image.Image::(prepare_images) Preparing images

MainThread::INFO::2017-05-30 17:22:22,140::hosted_engine::669::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(_initialize_storage_images) Reloading vm.conf from the shared storage domain

MainThread::INFO::2017-05-30 17:22:22,140::config::206::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine.config::(refresh_local_conf_file) Trying to get a fresher copy of vm configuration from the OVF_STORE

MainThread::INFO::2017-05-30 17:22:24,333::ovf_store::103::ovirt_hosted_engine_ha.lib.ovf.ovf_store.OVFStore::(scan) Found OVF_STORE: imgUUID:f4d55192-a2c8-4c2b-8e6c-46a49c30967c, volUUID:0ae2c43f-5883-4354-a33f-e68e21ae3733

MainThread::INFO::2017-05-30 17:22:24,472::ovf_store::103::ovirt_hosted_engine_ha.lib.ovf.ovf_store.OVFStore::(scan) Found OVF_STORE: imgUUID:4ef3bd37-e48d-44a8-b906-5353de1a32cc, volUUID:d63b9f36-c5f1-4ddc-9d4a-e01f22023e73

MainThread::INFO::2017-05-30 17:22:24,519::ovf_store::112::ovirt_hosted_engine_ha.lib.ovf.ovf_store.OVFStore::(getEngineVMOVF) Extracting Engine VM OVF from the OVF_STORE

MainThread::INFO::2017-05-30 17:22:24,520::ovf_store::119::ovirt_hosted_engine_ha.lib.ovf.ovf_store.OVFStore::(getEngineVMOVF) OVF_STORE volume path: /rhev/data-center/mnt/nas1.le1.uk.cxn-network.net:_oVirt/4f9e46d7-594e-473c-b0c5-1770c5773a2e/images/4ef3bd37-e48d-44a8-b906-5353de1a32cc/d63b9f36-c5f1-4ddc-9d4a-e01f22023e73

MainThread::INFO::2017-05-30 17:22:24,531::config::226::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine.config::(refresh_local_conf_file) Found an OVF for HE VM, trying to convert

MainThread::INFO::2017-05-30 17:22:24,533::config::231::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine.config::(refresh_local_conf_file) Got vm.conf from OVF_STORE

MainThread::INFO::2017-05-30 17:22:24,568::states::672::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(score) Score is 0 due to unexpected vm shutdown at Tue May 30 17:18:39 2017

MainThread::INFO::2017-05-30 17:22:24,568::hosted_engine::461::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(start_monitoring) Current state EngineUnexpectedlyDown (score: 0)

MainThread::INFO::2017-05-30 17:22:24,568::hosted_engine::466::ovirt_hosted_engine_ha.agent.hosted_engine.HostedEngine::(start_monitoring) Best remote host vmhost2.le1.uk.cxn-network.net (id: 2, score: 0)

 

 

Looks like hosted engine has been turned off at Tue May 30 17:18:38 2017 without moving to maintenance before doing it.

Above logs are timed 2017-05-30 17:22:24, so 4 minutes after the shutdown.

The agent should have already restarted it in a few minutes after above logs.

Next time, if you need to urgently bring it up again you can use:

hosted-engine ---vm-start

 

 

--

Best Regards,

Rizwan Qureshi

VoIP Admin

Ph: 01482xxxxxxx

 


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--

SANDRO BONAZZOLA

ASSOCIATE MANAGER, SOFTWARE ENGINEERING, EMEA ENG VIRTUALIZATION R&D

Red Hat EMEA

 



 

--




--

SANDRO BONAZZOLA

ASSOCIATE MANAGER, SOFTWARE ENGINEERING, EMEA ENG VIRTUALIZATION R&D

Red Hat EMEA




--

SANDRO BONAZZOLA

ASSOCIATE MANAGER, SOFTWARE ENGINEERING, EMEA ENG VIRTUALIZATION R&D

Red Hat EMEA