Multiple "Active VM before the preview" snapshots

10 Mar 2018

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Hi,

  we see some VMs that show an inconsistent view of snapshots. Checking die=
 database for one example vm shows the following result:

select snapshot_id, status, description  from snapshots where vm_id =3D '42=
0a6445-df02-da6a-e4e3-ddc451b2914d';
             snapshot_id              |   status   |         description
--------------------------------------+------------+-----------------------=
-------
602f6aa2-f9fa-4fc6-8349-a8afa1f55137 | OK         | Active VM before the pr=
eview
12097e2a-7baf-497f-bd60-bfec7b111828 | IN_PREVIEW | base
dd82844c-c46a-4010-9af3-bec836abea2c | OK         | Active VM
e70a4715-0511-4ee4-b309-d24a54c56c2f | OK         | Active VM before the pr=
eview

We cannot perform any snapshot, clone, copy operations on those vms. Is the=
re a way to get this cleared?

All the best,
Simone

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<p class=3D"MsoNormal">Hi,<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB">  we see some VMs that sho=
w an inconsistent view of snapshots. Checking die database for one example =
vm shows the following result:<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:10.0pt;font-=
family:"Courier New"">select snapshot_id, status, description&nbs=
p; from snapshots where vm_id =3D '420a6445-df02-da6a-e4e3-ddc451b2914d';<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:10.0pt;font-=
family:"Courier New"">       &=
nbsp;     snapshot_id     &nbs=
p;        |   status &nbs=
p; |         description<o:p></o:p>=
</span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:10.0pt;font-=
family:"Courier New"">--------------------------------------+=
------------+------------------------------<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:10.0pt;font-=
family:"Courier New"">602f6aa2-f9fa-4fc6-8349-a8afa1f55137 | OK&n=
bsp;        | Active VM before the previ=
ew<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:10.0pt;font-=
family:"Courier New"">12097e2a-7baf-497f-bd60-bfec7b111828 | IN_P=
REVIEW | base<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:10.0pt;font-=
family:"Courier New"">dd82844c-c46a-4010-9af3-bec836abea2c | OK&n=
bsp;        | Active VM<o:p></o:p></span=
...
</p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB" style=3D"font-size:10.0pt;font-=
family:"Courier New"">e70a4715-0511-4ee4-b309-d24a54c56c2f | OK&n=
bsp;        | Active VM before the previ=
ew<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB">We cannot perform any snapshot,=
 clone, copy operations on those vms. Is there a way to get this cleared?<o=
:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"FR" style=3D"mso-fareast-language:DE-A=
T">All the best,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span lang=3D"FR" style=3D"mso-fareast-language:DE-A=
T">Simone</span><span lang=3D"EN-GB" style=3D"font-size:9.0pt;font-family:&=
quot;Arial",sans-serif;mso-fareast-language:DE-AT"><o:p></o:p></span><=
/p>
<p class=3D"MsoNormal"><span lang=3D"EN-GB"><o:p> </o:p></span></p>
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Bruckner, Simone

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