[ovirt-users] web-ui issues

Alexander Wels awels at redhat.com
Tue Dec 6 13:28:02 UTC 2016 

On Monday, December 5, 2016 8:49:20 PM EST Maton, Brett wrote:
> Sure here you go:
> 
> [image: Inline images 1]
> Close the dialogs and the dashboard fades in, Virtual Machines tab doesn't
> (or I get fed up of closing dialogs before it does)
> 
> [image: Inline images 2]
> 

Interesting, those aren't actually UI failures, those appear to be failures 
from backend requests. As in, get me some data, and the query fails for some 
reason, there should be something in the engine log. Let me dig up the ones 
you posted again and take a closer look.

> On 5 December 2016 at 20:11, Alexander Wels <awels at redhat.com> wrote:
> > On Monday, December 5, 2016 7:11:52 PM EST Maton, Brett wrote:
> > > Yup those are the logs from the hosted engine,
> > > 
> > >   ui.log is still empty, all very very odd...
> > 
> > Can you send me a screenshot of what you are seeing? As it makes no sense
> > that
> > the UI.log is empty, since the exception handler tries to write to the
> > backend
> > UI log.
> > 
> > > On 5 December 2016 at 18:12, Alexander Wels <awels at redhat.com> wrote:
> > > > On Monday, December 5, 2016 5:41:59 PM EST Maton, Brett wrote:
> > > > > Logs are here
> > > > > <https://www.sendtransfer.com/download.php?id=
> > > > 
> > > > 7a4ccbeab673dfda8aa0c38676063b
> > > > 
> > > > > 7a&email=11138>
> > > > 
> > > > Are you sure those are the correct logs? The UI.log is empty and the
> > 
> > other
> > 
> > > > logs don't have much of anything in them.
> > > > 
> > > > > On 5 December 2016 at 16:57, Alexander Wels <awels at redhat.com>
> > 
> > wrote:
> > > > > > On Monday, December 5, 2016 4:55:19 PM EST Maton, Brett wrote:
> > > > > > > Hi,
> > > > > > > 
> > > > > > >   I tried restarting the browser and clearing the cache but I
> > 
> > still
> > 
> > > > have
> > > > 
> > > > > > > the same problem.
> > > > > > > 
> > > > > > >   Symbol maps it is then....
> > > > > > 
> > > > > > To install the symbol maps do the following on the ENGINE:
> > > > > > 
> > > > > > 1. yum install ovirt-engine-webadmin-portal-debuginfo
> > > > > > 2. restart engine
> > > > > > 3. Reproduce the problem.
> > > > > > 4. Send me the UI.log from the engine machine.
> > > > > > 
> > > > > > > On 5 December 2016 at 16:00, Alexander Wels <awels at redhat.com>
> > > > 
> > > > wrote:
> > > > > > > > On Sunday, December 4, 2016 5:57:50 PM EST Maton, Brett wrote:
> > > > > > > > > Hi Oved,
> > > > > > > > > 
> > > > > > > > >   I've upload the logs here
> > > > > > > > > 
> > > > > > > > > <https://www.sendtransfer.com/download.php?id=
> > > > > > > > 
> > > > > > > > bd24f303b23c2cd393676f0da5c323
> > > > > > > > 
> > > > > > > > > d8&email=10263>
> > > > > > > > > 
> > > > > > > > > On 4 December 2016 at 12:25, Oved Ourfali <
> > 
> > oourfali at redhat.com>
> > 
> > > > > > wrote:
> > > > > > > > > > Please attach complete logs.
> > > > > > > > > > Engine, server and ui logs.
> > > > > > > > > > 
> > > > > > > > > > Thanks,
> > > > > > > > > > Oved
> > > > > > > > > > 
> > > > > > > > > > On Dec 4, 2016 13:45, "Maton, Brett" <
> > 
> > matonb at ltresources.co.uk
> > 
> > > > > > wrote:
> > > > > > > > > >> Since I upgraded to 4.0.6-3 I've been having problems
> > > > > > > > > >> with
> > > > 
> > > > the UI
> > > > 
> > > > > > > > > >> When I login the dash board presents a bunch of Operation
> > > > > > > > > >> Canceled
> > > > > > > > > >> dialogs,
> > > > > > > > > >> 
> > > > > > > > > >> 
> > > > > > > > > >> ! Operation canceled
> > > > > > > > > >> 
> > > > > > > > > >> Error while executing query: null
> > > > > > > > > >> 
> > > > > > > > > >> 
> > > > > > > > > >> 
> > > > > > > > > >> ! Operation canceled
> > > > > > > > > >> 
> > > > > > > > > >> Error while executing action: A Request to the Server
> > 
> > failed:
> > > > > > > > > >> java.lang.reflect.InvocationTargetException
> > > > > > > > > >> 
> > > > > > > > > >> 
> > > > > > > > > >> The only error I see in engine.log is
> > > > > > > > > >> 
> > > > > > > > > >> 2016-12-04 11:34:07,945 INFO
> > 
> > [org.ovirt.engine.docs.utils.s
> > 
> > > > > > > > > >> ervlet.ContextSensitiveHelpMappingServlet] (default
> > 
> > task-1)
> > 
> > > > []
> > > > 
> > > > > > > > > >> Context-sensitive help is not installed. Manual directory
> > > > 
> > > > doesn't
> > > > 
> > > > > > > > exist:
> > > > > > > > > >> /usr/share/ovirt-engine/manual
> > > > > > > > > >> 
> > > > > > > > > >> Eventually after closing the error dialogs the dash board
> > 
> > is
> > 
> > > > > > > > displayed.
> > > > > > > > 
> > > > > > > > > >> Most of the UI tabs then work normally, however 'Virtual
> > > > > > > > > >> Machines'
> > > > > > > > > >> tab
> > > > > > > > > >> doesn't display any information, just the progress 'dots'
> > 
> > on
> > 
> > > > the
> > > > 
> > > > > > > > > >> first
> > > > > > > > > >> line, it then cycles through the null query error
> > > > > > > > > >> dialogs.
> > > > > > > > > >> 
> > > > > > > > > >> This error also appeared in the log while I was writing
> > 
> > this:
> > > > > > > > > >> 2016-12-04 11:40:09,276 INFO
> > > > > > > > > >> [org.ovirt.engine.core.bll.EngineBackupAwarenessManager]
> > > > > > > > > >> (DefaultQuartzScheduler5) [7b442cfe] Backup check
> > > > > > > > > >> started.
> > > > > > > > > >> 2016-12-04 11:40:09,278 INFO
> > > > > > > > > >> [org.ovirt.engine.core.bll.EngineBackupAwarenessManager]
> > > > > > > > > >> (DefaultQuartzScheduler5) [7b442cfe] Backup check
> > 
> > completed.
> > 
> > > > > > > > > >> 2016-12-04 11:40:09,772 INFO
> > > > > > > > > >> [org.ovirt.engine.core.bll.storage.ovfstore.
> > 
> > OvfDataUpdater]
> > 
> > > > > > > > > >> (DefaultQuartzScheduler3) [2701e060] Attempting to update
> > > > > > > > 
> > > > > > > > VMs/Templates
> > > > > > > > 
> > > > > > > > > >> Ovf. 2016-12-04 11:40:09,774 INFO
> > > > 
> > > > [org.ovirt.engine.core.bll.sto
> > > > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Before acquiring and
> > > > > > > > > >> wait
> > > > > > 
> > > > > > lock
> > > > > > 
> > > > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-
> > > > > > > > 
> > > > > > > > 0000000001e5=<OVF_U
> > > > > > > > 
> > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > > > 
> > > > sharedLocks='null'}'
> > > > 
> > > > > > > > > >> 2016-12-04 11:40:09,774 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Lock-wait acquired
> > > > > > > > > >> to
> > > > 
> > > > object
> > > > 
> > > > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-
> > > > > > > > 
> > > > > > > > 0000000001e5=<OVF_U
> > > > > > > > 
> > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > > > 
> > > > sharedLocks='null'}'
> > > > 
> > > > > > > > > >> 2016-12-04 11:40:09,775 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Running command:
> > > > > > > > > >> ProcessOvfUpdateForStoragePoolCommand internal: true.
> > > > 
> > > > Entities
> > > > 
> > > > > > > > affected
> > > > > > > > 
> > > > > > > > > >> :  ID: 57fc8739-0039-00c7-0322-0000000001e5 Type:
> > StoragePool
> > 
> > > > > > > > > >> 2016-12-04 11:40:09,781 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to update
> > 
> > VM
> > 
> > > > OVFs
> > > > 
> > > > > > in
> > > > > > 
> > > > > > > > Data
> > > > > > > > 
> > > > > > > > > >> Center 'Default'
> > > > > > > > > >> 2016-12-04 11:40:09,788 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully updated
> > 
> > VM
> > 
> > > > OVFs
> > > > 
> > > > > > in
> > > > > > 
> > > > > > > > Data
> > > > > > > > 
> > > > > > > > > >> Center 'Default'
> > > > > > > > > >> 2016-12-04 11:40:09,789 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to update
> > > > > > > > > >> template
> > > > > > > > 
> > > > > > > > OVFs
> > > > > > > > 
> > > > > > > > > >> in
> > > > > > > > > >> Data Center 'Default'
> > > > > > > > > >> 2016-12-04 11:40:09,790 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully updated
> > > > > > 
> > > > > > templates
> > > > > > 
> > > > > > > > OVFs
> > > > > > > > 
> > > > > > > > > >> in
> > > > > > > > > >> Data Center 'Default'
> > > > > > > > > >> 2016-12-04 11:40:09,790 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to remove
> > > > > > > > > >> unneeded
> > > > > > > > > >> template/vm OVFs in Data Center 'Default'
> > > > > > > > > >> 2016-12-04 11:40:09,793 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully removed
> > > > > > > > > >> unneeded
> > > > > > > > > >> template/vm OVFs in Data Center 'Default'
> > > > > > > > > >> 2016-12-04 11:40:09,793 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Lock freed to object
> > > > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-
> > > > > > > > 
> > > > > > > > 0000000001e5=<OVF_U
> > > > > > > > 
> > > > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > > > 
> > > > sharedLocks='null'}'
> > > > 
> > > > > > > > > >> If I restart the ovirt-engine process, the UI works for a
> > > > 
> > > > while
> > > > 
> > > > > > > > > >> before
> > > > > > > > > >> the Operation Canceled dialogs start appearing again.
> > > > > > > > > >> 
> > > > > > > > > >> Any suggestions ?
> > > > > > > > 
> > > > > > > > Looking at your logs, the UI permutation running in your
> > 
> > browser
> > 
> > > > > > doesn't
> > > > > > 
> > > > > > > > match
> > > > > > > > any on the server. Simply reloading your browser should fix
> > > > > > > > the
> > > > > > 
> > > > > > problem. I
> > > > > > 
> > > > > > > > do
> > > > > > > > see a bunch of exceptions in your UI log, but unfortunately no
> > > > > > 
> > > > > > symbolMaps
> > > > > > 
> > > > > > > > are
> > > > > > > > installed. We can work on installing those if simply reloading
> > > > 
> > > > doesn't
> > > > 
> > > > > > > > solve
> > > > > > > > your problem.
> > > > > > > > 
> > > > > > > > > >> _______________________________________________
> > > > > > > > > >> Users mailing list
> > > > > > > > > >> Users at ovirt.org
> > > > > > > > > >> http://lists.ovirt.org/mailman/listinfo/users

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