Re: Is the wiki slow again?

This is an OpenPGP/MIME signed message (RFC 4880 and 3156) ------enig2HCIFGOVTAEOMIOMLJUQE Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable On 02/28/2013 04:27 AM, Ewoud Kohl van Wijngaarden wrote: First, we can figure that if the wiki is suddenly slow without us having done some change, it's probably not anything we did nor can affect immediately. (Exception to that is if we get a 503 error indicating we need to restart the app, such as happened with etherpad.ovirt.org last week.) We can contact people on #openshift. We can check here: https://openshift.redhat.com/app/status We can open a question on the forums, which are well moderated. If we've got a need for hard, fast support, we've got a few choices. We can get ourselves a paid subscription, so we get access to the support portal. The backdoor is to have one of the @redhat.com people use internal IRC to contact OpenShift folks to escalate our problem. (Perhaps sometimes people are nose-down and not watching external IRC.) In general, for something with the symptoms of "slow" and there is no open issue at the above URL, I think taking a dose of what one doctor called Tincture of Time might help. Because OpenShift runs on top of EC2, we can get affected from things happening there that might not even get reported outward. If we have ongoing problems, anything repeatable, regular slowage, etc. that is something we can ask OpenShift people to investigate - if it's happening to us, it's happening to other customers, and we could be helping them get ahead of a currently-unknown problem. Does that help? Should we write up an escalation path/method doc? Which reminds me, what would be a good place to backup our Infra SOP documents that are on the wiki? (You know, in case the wiki is down.) Maybe we can do a regular export to HTML in a tree at resources.ovirt.org/infra? - Karsten --=20 Karsten 'quaid' Wade, Sr. Analyst - Community Growth http://TheOpenSourceWay.org .^\ http://community.redhat.com @quaid (identi.ca/twitter/IRC) \v' gpg: AD0E0C41 ------enig2HCIFGOVTAEOMIOMLJUQE Content-Type: application/pgp-signature; name="signature.asc" Content-Description: OpenPGP digital signature Content-Disposition: attachment; filename="signature.asc" ------enig2HCIFGOVTAEOMIOMLJUQE--