[DRAFT] Outage :: No disk space :: 2012-08-30

This is an OpenPGP/MIME signed message (RFC 2440 and 3156) --------------enigAC7E381E3EB9CC3AB6A2AEE6 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable Hi: I didn't really participate in this outage, so I thought others could help us draft up notes about it. I put some barebones below. One outcome we need to look at is, what do people do when they perceive services are out? Of course, if the service is the wiki, they can't check that for what to do ... How do we communicate when major communication services of ovirt.org are down? IRC is great but not enough ... If we can arrange for a reliable third-party mail relay to alias a page to the Infra team, great, but how do we keep it from getting spam? Another angle to resolve is service monitoring so we know when things go out rather than waiting for service users to tell us. I got some direct emails from people (since the infra@ list wasn't working), but I was unavailable and unaware of the problem until Robert called me when he was working on fixing it. I don't mind getting pager alerts, as long as we can tune things so they are not crazy often. :) =3D=3D What occurred =3D=3D Even the doubled disk space on linode01.ovirt.ort (to 25 GB) wasn't enough to last long. =3D=3D When =3D=3D XXXX? date -d "2012-08-30 XXXX UTC" =3D=3D Affected services =3D=3D lists.ovirt.org wiki.ovirt.org ovirt.org/.* ovirtbot Gerritt backup Jenkins backup [[What else?]] =3D=3D Responses to take =3D=3D * Get new hosting solution in place. * Double current disk space before new hosting move, to give us room to breath. * Work up a response place that is posted in the IRC topic or somewhere good so people know how to contact all of the Infra team when something is happening. * New service need: monitoring server --=20 Karsten 'quaid' Wade, Sr. Analyst - Community Growth http://TheOpenSourceWay.org .^\ http://community.redhat.com @quaid (identi.ca/twitter/IRC) \v' gpg: AD0E0C41 --------------enigAC7E381E3EB9CC3AB6A2AEE6 Content-Type: application/pgp-signature; name="signature.asc" Content-Description: OpenPGP digital signature Content-Disposition: attachment; filename="signature.asc" --------------enigAC7E381E3EB9CC3AB6A2AEE6--