The IT Support Engineer is responsible for taking offer application and technical support to the users. They have to respond and resolve the support requests and service tickets. It is a part of their job to identify, diagnose and rectify any issues in computer hardware, software, services, and applications. The IT engineer should offer reactive and proactive support to business units and take into consideration the critical issues. Read more @ https://www.fieldengineer.com/skills/it-support-engineer