The IT Support Engineer is responsible for taking offer application and technical support
to the users. They have to respond and resolve the support requests and service tickets.
It is a part of their job to identify, diagnose and rectify any issues in computer
hardware, software, services, and applications. The IT engineer should offer reactive and
proactive support to business units and take into consideration the critical issues.
Read more @ https://www.fieldengineer.com/skills/it-support-engineer