Hi List, oVirt 4.3 I know there have been threads about this before - but I am unable to find the exact scenario I am facing. I have a VM with 3 snapshots - Active, and 2 dated ones (technically created by vProtect) After trying to do a fresh snapshot in the GUI it failed out and marked one of the old snapshot disks as 'illegal' - then the other tried to follow suit. I tried 'unlocking' the entity using the unlock_entity.sh tool but any action reverts them back to illegal. Following previous advice - I can see the VDSM status is all showing LEGAL: image: 23710238-07c2-46f3-96c0-9061fe1c3e0d - *c3dadf14-bb4e-45a7-8bee-b9a01fe29ae1* *status: OK, voltype: INTERNAL, format: RAW, legality: LEGAL, type: SPARSE, capacity: 107374182400, truesize: 18402942976** * - *a6d4533b-b0b0-475d-a436-26ce99a38d94** ** status: OK, voltype: INTERNAL, format: COW, legality: LEGAL, type: SPARSE, capacity: 107374182400, truesize: 21521768448* - 4b6f7ca1-b70d-4893-b473-d8d30138bb6b status: OK, voltype: LEAF, format: COW, legality: LEGAL, type: SPARSE, capacity: 107374182400, truesize: 12617457664 The 2 bold entries are the 'illegal' snapshots. Looking in the DB see's: select image_guid,parentid ,imagestatus ,vm_snapshot_id ,volume_type ,volume_format ,active from images where image_group_id='23710238-07c2-46f3-96c0-9061fe1c3e0d'; image_guid | parentid | imagestatus | vm_snapshot_id | volume_type | volume_format | active --------------------------------------+--------------------------------------+-------------+--------------------------------------+-------------+---------------+-------- 4b6f7ca1-b70d-4893-b473-d8d30138bb6b | a6d4533b-b0b0-475d-a436-26ce99a38d94 | 1 | d5044ae5-dc48-4700-9e46-d61e676c73fc | 2 | 4 | t c3dadf14-bb4e-45a7-8bee-b9a01fe29ae1 | 00000000-0000-0000-0000-000000000000 | 4 | 57337968-28da-4b03-ac40-134a347d8c11 | 2 | 5 | f a6d4533b-b0b0-475d-a436-26ce99a38d94 | c3dadf14-bb4e-45a7-8bee-b9a01fe29ae1 | 4 | d2d82724-9fe7-452c-a114-f8d70b555520 | 2 | 4 | f So from here previous advice has been to do things such as delete the snapshot/disk etc but thats when they showed as illegal status. I also notice the Active Image is not the same image that has a parentid of all 00000's so im not sure on the process of possibly deleting the other snapshots and disks cleanly and/or safely. Deleting or any tasks in the gui 100% fails and its at a point that if I shut down the (critical) VM it will not come back on because of these status'. On top of this what is a good way to take a clean, manual backup of current in use disk before I start playing with this in case worse comes to worse I have to try build it as a new server (As at this point I can't trust my vProtect backups) Any help appreciated. Thanks, Joe