we were able to resolve it by optimizing the cluster configuration.
=======
Use the Administration Portal to optimize the usage of memory and CPUs at the cluster
level:
Select the Optimization tab of the New Cluster or Edit Cluster window.
Choose a setting for Memory Optimization:
None - Disable memory overcommit
Disables memory page sharing, which allows you to commit 100% of the physical memory to
virtual machines.
For Server Load - Allow scheduling of 150% of physical memory
Sets memory page sharing threshold to 150% of the system memory on each host.
For Desktop Load - Allow scheduling of 200% of physical memory
Sets memory page sharing threshold to 200% of the system memory on each host.
======================