On Wed, Oct 14, 2020 at 11:09 AM Yedidyah Bar David <didi(a)redhat.com> wrote:
On Tue, Oct 13, 2020 at 6:07 PM <info(a)worldhostess.com> wrote:
>
> I hope it is not too forward of me to only send it to you.
It's not about being "too forward" or not.
oVirt's support is intentionally on a public mailing list, so that:
1. Everyone can (try to) help. And many do, including people outside
of Red Hat (which funds (almost?) all of the development). And I'll use
this opportunity to say to all those that take a part: Thank you! :-)
2. Everyone can learn, also after the case, by searching the list archive.
I think almost all large/successful open-source projects follow similar
practices, largely for the same reasons.
This does have a price - people that want to get help, do have to pick
one of:
1. Give up on (part of) their privacy/secrecy, by revealing domain names,
IP addresses, etc. publicly
Just one (important) note: This should not include passwords, secret keys,
etc.
I obviously recommend to verify that any logs or data you share publicly
does not include these.
If log files include them, we (usually?) consider this a bug. If you find
one, please report it. Thanks!
Best regards,
2. Reproduce all issues on a test system with random domain names and
private IP addresses
3. Replace all occurrences of sensitive/private items in the logs they
share
4. Find someone that agrees to help them in private, see e.g.:
https://www.ovirt.org/community/user-stories/users-and-providers.html
Since your specific issue is installation-related, and you still have
no data, I think it would be reasonable to assume that it's not too hard
for you to reproduce the issue with different names/addresses and
share the log (meaning, pick (2.) above).
Best regards,
>
> Yours Sincerely,
>
> Henni
>
>
> -----Original Message-----
> From: Yedidyah Bar David <didi(a)redhat.com>
> Sent: Tuesday, 13 October 2020 16:42
> To: info(a)worldhostess.com
> Cc: Edward Berger <edwberger(a)gmail.com>; users <users(a)ovirt.org>
> Subject: [ovirt-users] Re: 20+ Fresh Installs Failing in 20+ days [newbie &
frustrated]
>
> Please share all of /var/log/ovirt-hosted-engine-setup:
>
> cd /var/log/
> tar czf ovirt-hosted-engine-setup.tar.gz ovirt-hosted-engine-setup
>
> Then upload ovirt-hosted-engine-setup.tar.gz to some file sharing service (e.g.
dropbox, google drive etc.) and share the link.
>
> Thanks!
>
> On Tue, Oct 13, 2020 at 10:56 AM <info(a)worldhostess.com> wrote:
> >
> > Hope this can help. It seems it crash every time when I install.
> --
> Didi
> _______________________________________________
> Users mailing list -- users(a)ovirt.org
> To unsubscribe send an email to users-leave(a)ovirt.org Privacy Statement:
https://www.ovirt.org/privacy-policy.html
> oVirt Code of Conduct:
https://www.ovirt.org/community/about/community-guidelines/
> List Archives:
https://lists.ovirt.org/archives/list/users@ovirt.org/message/6OQZM2KYHQ6...
>
--
Didi
--
Didi