[ovirt-users] VM's in status unknown

Hi, We have a few Windows 10 VM's running on our ovirt 4.3, where when you shutdown the VM from within Windows, that VM does not shut down but gets a status of unknown in ovirt and one cannot do anything to the machines within the web gui. This seems to specfically be related to that Windows 10 template that we have created. Any ideas? Also, any ideas on how one can shut these machines down? Thanks Kim