VMs Locked - vProtect snapshots

After a few tricky power issues at a site in a less developed country, I had to restart my 3 node ovirt cluster with hosted engine. Everything seemed to come up fine, but that night when my scheduled snapshots/backups etc ran (vProtect) some weird things happened. It created a couple snapshots and couldn't copy them saying disk is locked (even though in the GUI no disks or snapshots were locked) After a couple tries all of a sudden the whole VM is 'locked' this means I can't migrate it, cant start it (if it shuts down) couldn't remove old snapshots etc. I had this happen on another VM and my only solution there was to clone it, but now its happened to all of them and im not sure why. I have run the db utility on command line to unlock everything, nothing is listed as locked, but I still cant run any operations on the VM's. I even cloned them to get them up and running again, but I can't delete the old VM still sitting there (or the disk, snapshots or anything) just keep getting VM is locked. How the hell do I force an unlock of these entities when everything tells me its not locked? I'm almost at a point where I want to back up all VM's and start again but i'd much rather learn some more so I can manage these issues in future. Any help is appreciated! thanks

Anyone have some insight? Is there an official support channel or dev team I can engage to help look at this (even paid support) ? Does RHEV Support take ad-hoc cases on oVirt setups? Basically I think just need a way to determine what is locked (when the unlock_entity.sh utility says 'nothing' is locked) and how to force unlock the entities (even if unlock_entity.sh says it has unlocked everything). Thanks.

On Sat, Nov 23, 2019 at 2:49 PM <joseph@goldman.id.au> wrote:
Anyone have some insight? Is there an official support channel or dev team I can engage to help look at this (even paid support) ? Does RHEV Support take ad-hoc cases on oVirt setups?\
If you have a RH subscription you may access the official KB, and there is also related information per your issue at https://access.redhat.com/solutions/396753 For subscription information, see https://access.redhat.com/management
Basically I think just need a way to determine what is locked (when the unlock_entity.sh utility says 'nothing' is locked) and how to force unlock the entities (even if unlock_entity.sh says it has unlocked everything).
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participants (2)
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Amit Bawer
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joseph@goldman.id.au