[JIRA] (OVIRT-20) Document oVirt infra SLA

[eyal edri [Administrator] (oVirt JIRA)]

     [ https://ovirt-jira.atlassian.net/browse/OVIRT-20?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

eyal edri [Administrator] reassigned OVIRT-20:
----------------------------------------------

    Assignee: Evgheni Dereveanchin  (was: infra)

> Document oVirt infra SLA 
> -------------------------
>
>                 Key: OVIRT-20
>                 URL: https://ovirt-jira.atlassian.net/browse/OVIRT-20
>             Project: oVirt - virtualization made easy
>          Issue Type: Task
>          Components: General
>            Reporter: quaid
>            Assignee: Evgheni Dereveanchin
>            Priority: Highest
>
> We need to document how we make changes:
> * What services need notices out to the world?
> * What are the timeframes for notices?
>  \\- 1 hour for critical
>  \\- 12 to 24 hours for non-critical
> * Who needs to be notified for what?
>  \\- e.g. leave announce out of administrivia
>  \\- arch, users, and infra are the defaults so far
>  \\- perhaps create an infra-announce list that just includes the others?
> * When do we not make changes?
>  \\- change freeze around releases
>  \\- other change freeze reasons
> * What is the process to make a change during a freeze?
>  \\- When is the freeze slushy?
>  \\- When is the freeze solid and should not be broken because of the potential risk at that moment? (We need something to weigh risk against risk.)



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