[ovirt-users] web-ui issues

Mon Dec 5 20:11:56 UTC 2016

On Monday, December 5, 2016 7:11:52 PM EST Maton, Brett wrote:
> Yup those are the logs from the hosted engine,
> 
>   ui.log is still empty, all very very odd...
> 

Can you send me a screenshot of what you are seeing? As it makes no sense that 
the UI.log is empty, since the exception handler tries to write to the backend 
UI log.

> On 5 December 2016 at 18:12, Alexander Wels <awels at redhat.com> wrote:
> > On Monday, December 5, 2016 5:41:59 PM EST Maton, Brett wrote:
> > > Logs are here
> > > <https://www.sendtransfer.com/download.php?id=
> > 
> > 7a4ccbeab673dfda8aa0c38676063b
> > 
> > > 7a&email=11138>
> > 
> > Are you sure those are the correct logs? The UI.log is empty and the other
> > logs don't have much of anything in them.
> > 
> > > On 5 December 2016 at 16:57, Alexander Wels <awels at redhat.com> wrote:
> > > > On Monday, December 5, 2016 4:55:19 PM EST Maton, Brett wrote:
> > > > > Hi,
> > > > > 
> > > > >   I tried restarting the browser and clearing the cache but I still
> > 
> > have
> > 
> > > > > the same problem.
> > > > > 
> > > > >   Symbol maps it is then....
> > > > 
> > > > To install the symbol maps do the following on the ENGINE:
> > > > 
> > > > 1. yum install ovirt-engine-webadmin-portal-debuginfo
> > > > 2. restart engine
> > > > 3. Reproduce the problem.
> > > > 4. Send me the UI.log from the engine machine.
> > > > 
> > > > > On 5 December 2016 at 16:00, Alexander Wels <awels at redhat.com>
> > 
> > wrote:
> > > > > > On Sunday, December 4, 2016 5:57:50 PM EST Maton, Brett wrote:
> > > > > > > Hi Oved,
> > > > > > > 
> > > > > > >   I've upload the logs here
> > > > > > > 
> > > > > > > <https://www.sendtransfer.com/download.php?id=
> > > > > > 
> > > > > > bd24f303b23c2cd393676f0da5c323
> > > > > > 
> > > > > > > d8&email=10263>
> > > > > > > 
> > > > > > > On 4 December 2016 at 12:25, Oved Ourfali <oourfali at redhat.com>
> > > > 
> > > > wrote:
> > > > > > > > Please attach complete logs.
> > > > > > > > Engine, server and ui logs.
> > > > > > > > 
> > > > > > > > Thanks,
> > > > > > > > Oved
> > > > > > > > 
> > > > > > > > On Dec 4, 2016 13:45, "Maton, Brett" <matonb at ltresources.co.uk
> > > > 
> > > > wrote:
> > > > > > > >> Since I upgraded to 4.0.6-3 I've been having problems with
> > 
> > the UI
> > 
> > > > > > > >> When I login the dash board presents a bunch of Operation
> > > > > > > >> Canceled
> > > > > > > >> dialogs,
> > > > > > > >> 
> > > > > > > >> 
> > > > > > > >> ! Operation canceled
> > > > > > > >> 
> > > > > > > >> Error while executing query: null
> > > > > > > >> 
> > > > > > > >> 
> > > > > > > >> 
> > > > > > > >> ! Operation canceled
> > > > > > > >> 
> > > > > > > >> Error while executing action: A Request to the Server failed:
> > > > > > > >> java.lang.reflect.InvocationTargetException
> > > > > > > >> 
> > > > > > > >> 
> > > > > > > >> The only error I see in engine.log is
> > > > > > > >> 
> > > > > > > >> 2016-12-04 11:34:07,945 INFO  [org.ovirt.engine.docs.utils.s
> > > > > > > >> ervlet.ContextSensitiveHelpMappingServlet] (default task-1)
> > 
> > []
> > 
> > > > > > > >> Context-sensitive help is not installed. Manual directory
> > 
> > doesn't
> > 
> > > > > > exist:
> > > > > > > >> /usr/share/ovirt-engine/manual
> > > > > > > >> 
> > > > > > > >> Eventually after closing the error dialogs the dash board is
> > > > > > 
> > > > > > displayed.
> > > > > > 
> > > > > > > >> Most of the UI tabs then work normally, however 'Virtual
> > > > > > > >> Machines'
> > > > > > > >> tab
> > > > > > > >> doesn't display any information, just the progress 'dots' on
> > 
> > the
> > 
> > > > > > > >> first
> > > > > > > >> line, it then cycles through the null query error dialogs.
> > > > > > > >> 
> > > > > > > >> This error also appeared in the log while I was writing this:
> > > > > > > >> 
> > > > > > > >> 2016-12-04 11:40:09,276 INFO
> > > > > > > >> [org.ovirt.engine.core.bll.EngineBackupAwarenessManager]
> > > > > > > >> (DefaultQuartzScheduler5) [7b442cfe] Backup check started.
> > > > > > > >> 2016-12-04 11:40:09,278 INFO
> > > > > > > >> [org.ovirt.engine.core.bll.EngineBackupAwarenessManager]
> > > > > > > >> (DefaultQuartzScheduler5) [7b442cfe] Backup check completed.
> > > > > > > >> 2016-12-04 11:40:09,772 INFO
> > > > > > > >> [org.ovirt.engine.core.bll.storage.ovfstore.OvfDataUpdater]
> > > > > > > >> (DefaultQuartzScheduler3) [2701e060] Attempting to update
> > > > > > 
> > > > > > VMs/Templates
> > > > > > 
> > > > > > > >> Ovf. 2016-12-04 11:40:09,774 INFO
> > 
> > [org.ovirt.engine.core.bll.sto
> > 
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Before acquiring and
> > > > > > > >> wait
> > > > 
> > > > lock
> > > > 
> > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-
> > > > > > 
> > > > > > 0000000001e5=<OVF_U
> > > > > > 
> > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > 
> > sharedLocks='null'}'
> > 
> > > > > > > >> 2016-12-04 11:40:09,774 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Lock-wait acquired to
> > 
> > object
> > 
> > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-
> > > > > > 
> > > > > > 0000000001e5=<OVF_U
> > > > > > 
> > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > 
> > sharedLocks='null'}'
> > 
> > > > > > > >> 2016-12-04 11:40:09,775 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Running command:
> > > > > > > >> ProcessOvfUpdateForStoragePoolCommand internal: true.
> > 
> > Entities
> > 
> > > > > > affected
> > > > > > 
> > > > > > > >> :  ID: 57fc8739-0039-00c7-0322-0000000001e5 Type: StoragePool
> > > > > > > >> 
> > > > > > > >> 2016-12-04 11:40:09,781 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to update VM
> > 
> > OVFs
> > 
> > > > in
> > > > 
> > > > > > Data
> > > > > > 
> > > > > > > >> Center 'Default'
> > > > > > > >> 2016-12-04 11:40:09,788 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully updated VM
> > 
> > OVFs
> > 
> > > > in
> > > > 
> > > > > > Data
> > > > > > 
> > > > > > > >> Center 'Default'
> > > > > > > >> 2016-12-04 11:40:09,789 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to update
> > > > > > > >> template
> > > > > > 
> > > > > > OVFs
> > > > > > 
> > > > > > > >> in
> > > > > > > >> Data Center 'Default'
> > > > > > > >> 2016-12-04 11:40:09,790 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully updated
> > > > 
> > > > templates
> > > > 
> > > > > > OVFs
> > > > > > 
> > > > > > > >> in
> > > > > > > >> Data Center 'Default'
> > > > > > > >> 2016-12-04 11:40:09,790 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Attempting to remove
> > > > > > > >> unneeded
> > > > > > > >> template/vm OVFs in Data Center 'Default'
> > > > > > > >> 2016-12-04 11:40:09,793 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Successfully removed
> > > > > > > >> unneeded
> > > > > > > >> template/vm OVFs in Data Center 'Default'
> > > > > > > >> 2016-12-04 11:40:09,793 INFO  [org.ovirt.engine.core.bll.sto
> > > > > > > >> rage.ovfstore.ProcessOvfUpdateForStoragePoolCommand]
> > > > > > > >> (DefaultQuartzScheduler3) [5358e209] Lock freed to object
> > > > > > > >> 'EngineLock:{exclusiveLocks='[57fc8739-0039-00c7-0322-
> > > > > > 
> > > > > > 0000000001e5=<OVF_U
> > > > > > 
> > > > > > > >> PDATE, ACTION_TYPE_FAILED_OBJECT_LOCKED>]',
> > 
> > sharedLocks='null'}'
> > 
> > > > > > > >> If I restart the ovirt-engine process, the UI works for a
> > 
> > while
> > 
> > > > > > > >> before
> > > > > > > >> the Operation Canceled dialogs start appearing again.
> > > > > > > >> 
> > > > > > > >> Any suggestions ?
> > > > > > 
> > > > > > Looking at your logs, the UI permutation running in your browser
> > > > 
> > > > doesn't
> > > > 
> > > > > > match
> > > > > > any on the server. Simply reloading your browser should fix the
> > > > 
> > > > problem. I
> > > > 
> > > > > > do
> > > > > > see a bunch of exceptions in your UI log, but unfortunately no
> > > > 
> > > > symbolMaps
> > > > 
> > > > > > are
> > > > > > installed. We can work on installing those if simply reloading
> > 
> > doesn't
> > 
> > > > > > solve
> > > > > > your problem.
> > > > > > 
> > > > > > > >> _______________________________________________
> > > > > > > >> Users mailing list
> > > > > > > >> Users at ovirt.org
> > > > > > > >> http://lists.ovirt.org/mailman/listinfo/users