Hi, I randomly decided to try out the debugreport feature on my Fedora 20 latptop today and ran into an issue. The first odd thing was that I was asked to login to the kimchi portal again, but maybe that's on purpose? Next, the action seems to hang indefinitely. I scrolled back up and found this call trace: 127.0.0.1 - christy [20/Jan/2014:15:23:45] "GET /tasks/1 HTTP/1.1" 200 54 "https://localhost:8001/" "Mozilla/5.0 (X11; Linux x86_64; rv:26.0) Gecko/20100101 Firefox/26.0" gluster Traceback (most recent call last): File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 937, in setup plug.setup() File "/usr/lib/python2.7/site-packages/sos/plugins/gluster.py", line 91, in setup gluster_major = int((pkg["version"])[:1]) TypeError: string indices must be integers, not str 127.0.0.1 - christy [20/Jan/2014:15:23:45] "GET /tasks/1 HTTP/1.1" 200 54 "https://localhost:8001/" "Mozilla/5.0 (X11; Linux x86_64; rv:26.0) Gecko/20100101 Firefox/26.0" yum Traceback (most recent call last): File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 937, in setup plug.setup() File "/usr/lib/python2.7/site-packages/sos/plugins/yum.py", line 29, in setup rhelver = self.policy().rhel_version() AttributeError: 'FedoraPolicy' object has no attribute 'rhel_version' I did find that someone else is hitting this issue: https://bugzilla.redhat.com/show_bug.cgi?id=1028102 (which is actually from an IBM bug...) https://bugzilla.linux.ibm.com/show_bug.cgi?id=99234 And I also found this opened against kimchi: https://bugzilla.linux.ibm.com/show_bug.cgi?id=101135 So I tried running it myself in a terminal, and I got an error: $ sosreport sosreport (version 3.0) no valid plugins were enabled So I tried running it as root: $ sudo sosreport [sudo] password for christy: sosreport (version 3.0) This command will collect system configuration and diagnostic information from this Fedora system. An archive containing the collected information will be generated in /var/tmp. For more information on the Fedora Project visit: https://fedoraproject.org/ The generated archive may contain data considered sensitive and its content should be reviewed by the originating organization before being passed to any third party. No changes will be made to system configuration. Press ENTER to continue, or CTRL-C to quit. Please enter your first initial and last name [christy-toshiba]: cperezPlease enter the case number that you are generating this report for: gluster Traceback (most recent call last): File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 937, in setup plug.setup() File "/usr/lib/python2.7/site-packages/sos/plugins/gluster.py", line 91, in setup gluster_major = int((pkg["version"])[:1]) TypeError: string indices must be integers, not str yum Traceback (most recent call last): File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 937, in setup plug.setup() File "/usr/lib/python2.7/site-packages/sos/plugins/yum.py", line 29, in setup rhelver = self.policy().rhel_version() AttributeError: 'FedoraPolicy' object has no attribute 'rhel_version' Running plugins. Please wait ... Running 39/65: networking... So this time it worked better, but, not completely. It hung again there at 39/65. I eventually got an sosreport (including the above traceback still) by using: $ sudo sosreport -v --batch -n networking -n systemd Running plugins. Please wait ... Running 25/63: kernel... caught IO error copying /sys/module/kdb_main/parameters/enable_nmi Running 46/63: processor... caught IO error copying /sys/devices/system/cpu/cpu0/power/autosuspend_delay_ms caught IO error copying /sys/devices/system/cpu/cpu1/power/autosuspend_delay_ms caught IO error copying /sys/devices/system/cpu/cpu2/power/autosuspend_delay_ms caught IO error copying /sys/devices/system/cpu/cpu3/power/autosuspend_delay_ms caught IO error copying /sys/devices/system/cpu/power/autosuspend_delay_ms Running 63/63: yum... Creating compressed archive... Your sosreport has been generated and saved in: /var/tmp/sosreport-christy-toshiba-20140120155033.tar.xz The checksum is: dd42f749b1d6ae0952a71bd6ce12b80c Please send this file to your support representative. === I just wanted to share my findings, in case there are more bugs opened for this. It seems to be a problem for Power and x86. Regards, - Christy