cannot export - "r.original_template is undefined"

I cannot export a VM to a data domain. I receive the error: Export VM Failed r.original_template is undefined The VM originated as an OVA provided by a third party. After importing the OVA and customizing the VM, I wanted to export it for backup purposes, but cannot. I am running oVirt 4.4.4. You can download the OVA directly from ERPNext.org if that helps troubleshooting. Download the "Production Image" from here: https://erpnext.org/get-started Any help is appreciated and let me know if additional information is needed.

Hi, Does it appear as a UI error? Can you please share the UI and engine logs + attach a screenshot? *Regards,* *Shani Leviim* On Mon, Apr 5, 2021 at 7:09 PM Diggy Mc <d03@bornfree.org> wrote:
I cannot export a VM to a data domain. I receive the error:
Export VM Failed r.original_template is undefined
The VM originated as an OVA provided by a third party. After importing the OVA and customizing the VM, I wanted to export it for backup purposes, but cannot.
I am running oVirt 4.4.4. You can download the OVA directly from ERPNext.org if that helps troubleshooting. Download the "Production Image" from here: https://erpnext.org/get-started
Any help is appreciated and let me know if additional information is needed. _______________________________________________ Users mailing list -- users@ovirt.org To unsubscribe send an email to users-leave@ovirt.org Privacy Statement: https://www.ovirt.org/privacy-policy.html oVirt Code of Conduct: https://www.ovirt.org/community/about/community-guidelines/ List Archives: https://lists.ovirt.org/archives/list/users@ovirt.org/message/VPGGT7GCJ6K5AK...

Attached is a screenshot of the error in the GUI. Also, I could not find any relevant entries in either the engine or UI log files.

The UI messages may not appear on the engine log as they are. It's mostly related to the operation itself (in your case, ExportVmCommand). For a better understanding, looking at your logs (ui.log and engine.log) is essential. Please share them (here/private). Also, since it looks like a bug, consider open one at Bugzilla and attach those logs there and the steps to reproduce. *Regards,* *Shani Leviim* On Wed, Apr 7, 2021 at 8:24 PM Diggy Mc <d03@bornfree.org> wrote:
Attached is a screenshot of the error in the GUI. Also, I could not find any relevant entries in either the engine or UI log files.
participants (2)
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Diggy Mc
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Shani Leviim