Quack, We do as a community provide help on the MLs and reply to JIRA tickets but there is no customer support as it is not a product but a community project. Historically, probably for some other purpose, support@ was created, but noone remembers why. Anyway, the alias redirected to postmaster so it was not very useful. There was also a ML which could not receive mails because of the alias but probably got noticed in the new ML UI when we migrated. Recently more people subscribed and posted requests using the UI. After discussing with the infra team, and to avoid confusion and unreplied requests on this channel, we decided to remove it. I thus unsubscribed people from the list so that they would notice it and then purged the list and alias. Regards. \_o<