debugreport generation error

20 Jan 2014

      Hi,

I randomly decided to try out the debugreport feature on my Fedora 20
latptop today and ran into an issue. The first odd thing was that I was
asked to login to the kimchi portal again, but maybe that's on purpose?

Next, the action seems to hang indefinitely. I scrolled back up and
found this call trace:

127.0.0.1 - christy [20/Jan/2014:15:23:45] "GET /tasks/1 HTTP/1.1" 200
54 "https://localhost:8001/" "Mozilla/5.0 (X11; Linux x86_64; rv:26.0)
Gecko/20100101 Firefox/26.0"
gluster
Traceback (most recent call last):
  File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 937, in
setup
    plug.setup()
  File "/usr/lib/python2.7/site-packages/sos/plugins/gluster.py", line
91, in setup
    gluster_major = int((pkg["version"])[:1])
TypeError: string indices must be integers, not str

127.0.0.1 - christy [20/Jan/2014:15:23:45] "GET /tasks/1 HTTP/1.1" 200
54 "https://localhost:8001/" "Mozilla/5.0 (X11; Linux x86_64; rv:26.0)
Gecko/20100101 Firefox/26.0"
yum
Traceback (most recent call last):
  File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 937, in
setup
    plug.setup()
  File "/usr/lib/python2.7/site-packages/sos/plugins/yum.py", line 29,
in setup
    rhelver = self.policy().rhel_version()
AttributeError: 'FedoraPolicy' object has no attribute 'rhel_version'

I did find that someone else is hitting this issue:
https://bugzilla.redhat.com/show_bug.cgi?id=1028102 (which is actually
from an IBM bug...)
https://bugzilla.linux.ibm.com/show_bug.cgi?id=99234
And I also found this opened against kimchi:
https://bugzilla.linux.ibm.com/show_bug.cgi?id=101135

So I tried running it myself in a terminal, and I got an error:

$ sosreport 

sosreport (version 3.0)

no valid plugins were enabled

So I tried running it as root:

$ sudo sosreport
[sudo] password for christy: 

sosreport (version 3.0)

  This command will collect system configuration and
diagnostic information from this Fedora system. An archive
containing the collected information will be generated in
/var/tmp.

  For more information on the Fedora Project visit:

    https://fedoraproject.org/

  The generated archive may contain data considered
sensitive and its content should be reviewed by the
originating organization before being passed to any third
party.

  No changes will be made to system configuration.

Press ENTER to continue, or CTRL-C to quit.
Please enter your first initial and last name [christy-toshiba]: 
cperezPlease enter the case number that you are generating this report
for: 

gluster
Traceback (most recent call last):
  File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 937, in
setup
    plug.setup()
  File "/usr/lib/python2.7/site-packages/sos/plugins/gluster.py", line
91, in setup
    gluster_major = int((pkg["version"])[:1])
TypeError: string indices must be integers, not str

yum
Traceback (most recent call last):
  File "/usr/lib/python2.7/site-packages/sos/sosreport.py", line 937, in
setup
    plug.setup()
  File "/usr/lib/python2.7/site-packages/sos/plugins/yum.py", line 29,
in setup
    rhelver = self.policy().rhel_version()
AttributeError: 'FedoraPolicy' object has no attribute 'rhel_version'

 Running plugins. Please wait ...

  Running 39/65: networking...      

So this time it worked better, but, not completely. It hung again there
at 39/65.

I eventually got an sosreport (including the above traceback still) by
using: 
$ sudo sosreport -v --batch -n networking -n systemd

 Running plugins. Please wait ...

  Running 25/63: kernel...        caught IO error
copying /sys/module/kdb_main/parameters/enable_nmi
  Running 46/63: processor...        caught IO error
copying /sys/devices/system/cpu/cpu0/power/autosuspend_delay_ms
caught IO error
copying /sys/devices/system/cpu/cpu1/power/autosuspend_delay_ms
caught IO error
copying /sys/devices/system/cpu/cpu2/power/autosuspend_delay_ms
caught IO error
copying /sys/devices/system/cpu/cpu3/power/autosuspend_delay_ms
caught IO error
copying /sys/devices/system/cpu/power/autosuspend_delay_ms
  Running 63/63: yum...              
Creating compressed archive...

Your sosreport has been generated and saved in:
  /var/tmp/sosreport-christy-toshiba-20140120155033.tar.xz

The checksum is: dd42f749b1d6ae0952a71bd6ce12b80c

Please send this file to your support representative.

===

I just wanted to share my findings, in case there are more bugs opened
for this. It seems to be a problem for Power and x86.

Regards,

- Christy

Christy Perez

Shu Ming

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