[ovirt-users] Unable to shutdown, poweroff or delete a VM

We are running oVirt Version 3.5.0.1-1.el6. I have a VM on one of my hosts that appears to be stuck. The VM shows running, however I am unable to successfully shutdown, powerdown, or otherwise change the status of the VM. It is not pinging. The guest OS is Ubuntu 14.04 and the ovirt agent is installed. I have attempted to stop the vm from the ovirt-shell as well and get the following errors for each command: [oVirt shell (*connected*)]# action vm connect-turbo-stage-03 stop *============================================================== ERROR ===========================================================* * status: 400* * reason: Bad Request* * detail: Unexpected exception* * ================================================================================================================================* [oVirt shell (*connected*)]# remove vm connect-turbo-stage-03 *============================================================== ERROR ===========================================================* * status: 409* * reason: Conflict* * detail: Cannot remove VM. VM is running.* * ================================================================================================================================* [oVirt shell (*connected*)]# action vm connect-turbo-stage-03 detach *============================================================== ERROR ===========================================================* * status: 400* * reason: Bad Request* * detail: User is not authorized to perform this action.* * ================================================================================================================================* *​Thank you in advance for your assistance.​* *** *Mark Steele* CIO / VP Technical Operations | TelVue Corporation TelVue - We Share Your Vision 800.885.8886 x128 | msteele(a)telvue.com | http://www.telvue.com twitter: http://twitter.com/telvue | facebook: https://www.facebook.com/telvue