Well, yes... in my opinion it should be a discussion forum, with a well designed search. A
place where you can see the question and answers and maybe a "marked" solution.
Not everything is a bug and Bugzilla is as modern as Internet Explorer 4. Did you try to
search for solutions, for some oVirt problems? It's a nightmare to go through this
list here.
The comparison with Jira was probably wrong, although you don't have to use Jira like
a ticketing system. I just wanted to express that I would like some kind of a modern tool.
Something like StackOverflow maybe. Or a simple forum software.