[ovirt-users] Re: remote-viewer VNC mode issue

Hello Patrick,                         with noVNC the connection is made via the websocket-poxy service (probably on the engine server). The remote-viewer connects directly from the client machine to the virtual host the VM is running on. Maybe check the network/firewall between the client and the host, also the OTP expires after 120 seconds. Regards, Paul S. From: Strahil Nikolov via Users <users(a)ovirt.org&gt; Sent: 14 December 2021 12:12 To: hibbsncc1701(a)gmail.com <hibbsncc1701(a)gmail.com>; oVirt Users Mailing List <users(a)ovirt.org&gt; Subject: [ovirt-users] Re: remote-viewer VNC mode issue  Caution External Mail: Do not click any links or open any attachments unless you trust the sender and know that the content is safe. The most common problem is the CA of oVirt not trusted in the web browser of the client. Best Regards, Strahil Nikolov > On Sun, Dec 12, 2021 at 0:00, Patrick Hibbs > <hibbsncc1701(a)gmail.com&gt; wrote: > Hello, > >     As oVirt unfortuately now requires VNC for the VM consoles, > I've been attempting to get VNC mode working on my end user > clients. > >     The noVNC browser client works just fine, but for some reason > the default download to remote-viewer fails on the same hosts. > > All the end-user gets is a quick flash of the remote-viewer window > on > their screen. > > Running remote-viewer in debug mode I get this: > > ---log snip--- > > $ remote-viewer -v --debug Downloads/console.vv > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:35.906: Opening > display > to Downloads/console.vv > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:35.906: Guest (null) > has > a vnc display > Guest (null) has a vnc display > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:35.952: Spice > foreign > menu updated > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:35.952: After open > connection callback fd=-1 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:35.952: Opening > connection to display at Downloads/console.vv > Opening connection to display at Downloads/console.vv > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:35.953: fullscreen > display 0: 0 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:35.953: notebook > show > status 0x560a419d2280 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.032: notebook > show > status 0x560a419d2280 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.032: Insert > display 0 > 0x560a423fa1e0 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.032: notebook > show > status 0x560a419d2280 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.052: Allocated > 1024x740 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.052: Child > allocate > 1024x640 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.053: Got VNC > credential request for 1 credential(s) > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.067: Not removing > main window 0 0x560a4195d910 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.067: Disconnected > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.067: close > vnc=0x560a419fc220 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.068: notebook > show > status 0x560a419d2280 > (remote-viewer:4056): virt-viewer-DEBUG: 16:35:36.068: Guest (null) > display has disconnected, shutting down > Guest (null) display has disconnected, shutting down > > ---log snip--- > > It seems to be failing a credential request, but I'm not sure why. > The > engine logs only show the VM console ticket being created, but does > not > show any connection attempts unless noVNC is used. > > ---log snip--- > > 2021-12-11 16:48:23,402-05 INFO > [org.ovirt.engine.core.bll.SetVmTicketCommand] (default task-16) > [68b90cfe] Running command: SetVmTicketCommand internal: false. > Entities affected :  ID: bb05ab12-91e5-4ab6-92b1-b911ed78f64f Type: > VMAction group CONNECT_TO_VM with role type USER > 2021-12-11 16:48:23,414-05 INFO > [org.ovirt.engine.core.vdsbroker.vdsbroker.SetVmTicketVDSCommand] > (default task-16) [68b90cfe] START, SetVmTicketVDSCommand(HostName > = -- > REDACTED--, SetVmTicketVDSCommandParameters:{hostId='1fdd841b-477f- > 4d13-9935-7908924dd5a1', vmId='bb05ab12-91e5-4ab6-92b1- > b911ed78f64f', > protocol='VNC', ticket='ocziPsEOF4km', validTime='120', userName='-- > REDACTED--@--REDACTED--', userId='e83ab2b3-c464-49a4-a0ab- > 4e62e8131304', disconnectAction='LOCK_SCREEN'}), log id: f6dccdd > 2021-12-11 16:48:23,435-05 INFO > [org.ovirt.engine.core.vdsbroker.vdsbroker.SetVmTicketVDSCommand] > (default task-16) [68b90cfe] FINISH, SetVmTicketVDSCommand, return: > , > log id: f6dccdd > 2021-12-11 16:48:23,461-05 INFO > [org.ovirt.engine.core.dal.dbbroker.auditloghandling.AuditLogDirect > or] > (default task-16) [68b90cfe] EVENT_ID: VM_SET_TICKET(164), User -- > REDACTED--@--REDACTED--@--REDACTED-- initiated console session for > VM > Test > # > > ---log snip--- > > What else can I do to troubleshoot this? > > - Patrick Hibbs > > _______________________________________________ > Users mailing list -- users(a)ovirt.org > To unsubscribe send an email to users-leave(a)ovirt.org > Privacy Statement: https://www.ovirt.org/privacy-policy.html > oVirt Code of Conduct: > https://www.ovirt.org/community/about/community-guidelines/ > List Archives: > https://lists.ovirt.org/archives/list/users@ovirt.org/message/Q5ENXJJU5V7... 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